What kind of tiger and wolf words is this? Isn't it just a foreign fast food? Where does the lofty posture come from? This is still really happening in the civilized era of the rule of law in the 21 st century! Where does the confidence to insult customers come from?
According to [Guangming.com], Mr. Li in Chongchuan District, Nantong City, ordered a 29 yuan set meal at McDonald's, a famous local foreign fast food chain, and because the glass was deformed, the Coke inside spilled out, staining Mr. Li's clothes. After communicating with the waiter, the store agreed to be free of charge. However, when I was notifying the refund, I found that in the reason column for the refund, it was written that the reason was "the customer is a stupid fork"!
Isn't it just a matter of 29 yuan, as for responding to the guest with such insulting words? If you really can't afford it, you can force your waist to refuse, and if you don't retreat, it's over!
Since they have all said that they have refunded, why should they be embarrassed by such unaffordable remarks? If it really doesn't work, you can still find 12315 to deal with it, as for scolding people like this?
On the afternoon of the day after Mr. Li's complaint, Mr. Li received a "sincere" apology from the McDonald's manager! The "sincerity" of making up for it was also quite ironic! The store manager said that he could compensate for a snack next time.
The incident also alarmed reporters from the central media, and the CCTV immediately reported the ins and outs of the incident! After learning of this, the responsible persons of McDonald's Suzhou and Nantong districts made a special trip to the McDonald's store in Nantong to formally apologize on behalf of McDonald's officials! In the end, Mr. Li reached an understanding with the sincerity of McDonald's executives.
Video introduction
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Spicy comments from netizens
Netizens said that McDonald's things are not delicious, in fact, this point of view cannot be completely wrong, after all, turnip greens, each has its own love [smile]
One of the most classic has to be a response to compensate for a snack![Covering his face]
Of course, this is obviously caused by personal emotional reasons, so let's look at the problem realistically!
But the problem of customers being angry still has to be dealt with well, and we can't just care about the problems of individual employees, and ignore Mr. Li's affairs, he is the most innocent!
As for those who scold Mr. Li for being hypocritical, this time we can shut up! After all, the person who sprinkled the wet clothes is not ourselves, and we don't know how valuable other people's clothes are, so we can't just look at the surface and criticize Mr. Li for being too hypocritical! [Slap in the face]
epilogue
Although it is a fast food, it is also a world-renowned catering company. And at the very beginning of the theoretical stage, McDonald's has not been able to deal with it properly! The way of compensating for a snack and finishing the matter seems to be very reasonable, but in fact it has a worse feeling, and this store manager is also a person who does not know how to empathize! How did he become a store manager? [covers his face]
Originally, the staff treated customers with insulting language, which has exposed the lack of enterprise management and the problem of inadequate staff training! Now it has developed into a ridiculous way to compensate for small snacks, which is really the result of service training that makes people laugh off their big teeth!
In the end, I was scolded for being stupid, and the service training problem of the store was even more exposed! And netizens who thought that Mr. Li's approach was a bit hypocritical, I was really speechless! So what do you think of this matter?
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