Enter one door and do everything!
-- Our Municipal Affairs Center Achieves "One-Window Service"
Pingliang Rong Media Center reporter Lu Yali
"Originally, we had to run one window after another to do something, but now we can do five things in one window, saving time and effort. Recently, Ms. Liu went to the municipal and district government affairs service center to handle the change of the enterprise, and in less than an hour, the five major matters of business license change, official seal replacement, tax registration information change, social security registration information change, and housing provident fund enterprise deposit registration information were successfully completed in one window. Ms. Liu's experience is the change brought about by the city's comprehensive launch of the "big comprehensive window" reform.
Before the reform, the window of the government service hall could do a single thing, resulting in uneven busyness and leisure, and the masses ran back and forth. Our city adopts the work mode of integration and integration, centralized integration, city and county integration, and overall promotion, and fully implements the reform task of "large comprehensive window" in the government affairs hall at the city and county levels, with a 100% entry rate, a window streamlining rate and an administrative capital saving rate of more than 30%, and corporate citizens realize "only one door, do everything", and the information technology means to enhance the new efficiency of government services and improve the people's sense of gain and happiness.
In accordance with the requirements of the deployment of digital government construction and government services, our city organized delegations to Jiangsu, Zhejiang and other developed regions to exchange and study, based on the actual work of the city and county government affairs halls, breaking the traditional models such as "separate affairs" and "multi-head acceptance" of departments, establishing the idea of "a game of chess", clarifying the goal of "integration", and comprehensively launching the implementation of the "large comprehensive window" reform of the city and county government affairs halls. Coordinate and promote the upgrading of municipal and county government affairs halls, the full number of matters, the streamlining and optimization of processes, and the unified recruitment and management of personnel, and implement the integrated management measures of supervision and evaluation, which provides strong support and lays a solid foundation for accelerating the reform of the "large comprehensive window".
In the process of promoting the reform of the "large comprehensive window", we comprehensively consider factors such as the type of items, the number of documents, the processing time, the window load, and the business relationship, and uphold the development concept of "parallel approval and integrated service". Integrate the self-service terminals of 12 departments such as market supervision, real estate registration, human resources and social security, and medical insurance, and set up a "24×7" self-service area in a unified manner, and arrange special personnel to provide business guidance and on-duty services. Integrate and station 120 government affairs that have the conditions for the whole process of online handling, and uniformly set up an "online counseling experience area" to provide online service guidance, consultation and counseling services for enterprises and the masses throughout the process.
For the low-frequency service items that have no handling or relatively few handling documents all year round, the city has set up a unified "undifferentiated comprehensive acceptance window" for centralized acceptance and unified delivery; for government service matters that are restricted by factors such as system docking and resource sharing, and do not have the conditions for the whole process of online handling, we have set up 9 sub-fields of "comprehensive acceptance window" to implement parallel examination and approval and integrated services, so that enterprises and the masses can "only go to one window" and "run at most once".
At the same time, we insist on being able to enter all aspects and realize the "full quantification" of stationed services. Based on the integrated government service platform item management library, for the city and county unified release of all government service matters comprehensive combing, full analysis, in accordance with the principle of "should be entered, can enter all", unified stationed in the government affairs hall at the same level acceptance, up to now, the city and county government affairs hall government service matters have reached 100% (except for special matters). With the business handling sub-item as the smallest unit, the acceptance conditions, application materials, processing time limits and other elements that are uniformly included in the 2 special areas and 10 comprehensive windows are sorted out in a "scene granularity", and a granular business operation guide with "two-way and the same standard" for the applicant and the handler is compiled, and the "one-time" declaration form is clarified, and the standardization of the elements of the matter, the standardization of the handling standards, and the intensification of the application and approval are promoted, so as to ensure that the online and offline "same standard, the same case and the same source" are ensured.
In addition, the city has also established a "large comprehensive window" work operation specification, in accordance with the "front desk comprehensive reception, middle office business support, background classification and approval, unified window delivery" model, clear "receiving, acceptance, approval, delivery" 4 links of work responsibilities and supervision and management norms, in clarifying the department and comprehensive window responsibility boundaries at the same time, establish and improve the collaborative service mechanism, effectively solve the problem of uneven window busyness, so that acceptance and approval more scientific and efficient. The acceptance link that faces the needs of the enterprise masses will be handed over to the full-time responsibility of the reception personnel of the front desk comprehensive window, and the staff responsible for examination and approval will be "freed" from the front end of the acceptance to the greatest extent, and concentrate on the management of the examination and approval and the back end. In accordance with the "unified recruitment and management" model, the reception staff of the front desk comprehensive window adopts the methods of "government procurement of services, long-term employment, and intra-staff adjustment", and conducts an all-round investigation from the aspects of image, education, communication ability, etc., and selects and employs more than 300 comprehensive window staff at the city and county levels, and sets up a professional comprehensive window personnel team, and the service image of the hall has been significantly improved.
According to reports, from January to April, the comprehensive window of Pingliang Municipal Affairs Service Center has accepted 182,600 pieces of business, received 10 letters of praise and 2 banners for the "comprehensive window staff", and the operation and management mode of the "large comprehensive window" has been well received by the masses of enterprises.
丨Source丨Pingliang Daily
丨Production丨Pingliang Rong Media Center
丨Review丨Feng Yuqiang Liu Yingna
丨Editor丨Sun Rui