Recently, the Zhejiang Provincial Government Affairs App "Zheli Office" answered a college student's request for help for paper data, which aroused everyone's discussion and praise. How can you ask for help from a government app when writing a paper?
Xiao Liu, who studied at Zhejiang Shuren College, got stuck when writing his graduation thesis. She wanted to take the Hanshan Silkworm Flower Festival in Huzhou City as a case study for analysis and research, and needed a set of data on the flow of people at the previous Silkworm Flower Festival.
For this set of data, Xiao Liu searched everywhere for materials but returned in vain. In a hurry, she had an idea, and with the idea of trying it out, she left a message for help in the "Zhejiang Office".
To her surprise, she had submitted a request for help at around 10 p.m. the night before. "At 9 o'clock the next morning, I received a call", the call was from the staff of Shanlian Town, Nanxun, Huzhou, "provided the data I wanted and solved my problem".
Xiao Liu couldn't help but praise this special "data collection process": "I think the efficiency of the 'Zheli Office' is really very high!"
Don't worry!
In fact, this is not the first time that "Zheli Office" has caused heated discussions, and it has been praised by netizens for its powerful functions and high efficiency.
In March of this year, a girl surnamed Wang ran into a problem. Xiao Wang's parents breed giant river shrimp in Huzhou, and after more than 60 days of hard work, the shrimp is also growing up day by day, and the state is also very good. It seemed that it would be on sale in another month, but in late March, for unknown reasons, the giant river prawns died when they were put into the open shrimp pond.
Xiao Wang thought of going to the government platform "Zheli Office". On March 25, with the mentality of trying it out, Xiao Wang left a message for technical help in the background of the official WeChat of the Zhejiang Provincial Department of Agriculture and Rural Affairs for the first time, but he didn't expect to get a reply after only 2 hours.
Under the coordination of the official micro editor of the Department of Agriculture and Rural Affairs, Gao Qiang, a giant prawn research expert from the Zhejiang Freshwater Fisheries Research Institute, quickly called Xiao Wang's father. At this time, only 6 hours have passed since Xiao Wang left a message for help.
On the afternoon of the 28th, Gao Qiang made a special trip to the door to guide, and he said that the shrimp in Lao Wang's shrimp pond not only "eat quite well", but also "are very healthy". "The quality of service is too high," Wang said with a smile, "I'm so happy to give the expert a score of 100."
Source: Beautiful Zhejiang
Looking for a partner?
"Pro-Youth Love" is a youth marriage and dating network platform built by the Zhejiang Provincial Committee of the Communist Youth League, which was included in the province's digital reform in May 2021 and launched in the "Zhejiang Office".
Source: Internet
In other words, the blind date has been online in "Zheliban" for more than two years. In addition to the online function, the "pro-youth love" also has a physical operation offline, and the Youth League Provincial Committee has set up a "pro-youth love" studio. From Monday to Friday, the studio will arrange "matchmaker" volunteers to be stationed at the site to provide one-on-one consultation and matching services for single youth.
In addition, league organizations at all levels often carry out various forms of public welfare dating activities offline, such as frisbee, script killing, camping, citywalk, etc.
Up to now, there are 214,300 registered members of the Communist Youth League's "Pro-Youth Love" platform, with 49% and 51% of young men and women accounting for respectively. Among them, the "post-90s" accounted for 78.31%, and the "post-80s" accounted for 16.12%.
At present, the "pro-youth love" platform has been connected with the big data of 6 departments in the province, including civil affairs, human resources and social security, education, justice, public security, development and reform, etc., to authenticate information and verify the membership status at the first time.
Government apps around the world
The expectations of the public should be understood
With the development of modern information technology, in recent years, local governments have developed a lot of government affairs apps, which are used to release policy information, traffic control and other information that has a great impact on citizens' lives, help citizens handle various affairs online and feedback problems encountered in life. There is no doubt that the development and use of these government apps have improved the efficiency of government departments, and to varying degrees, the goal of allowing the masses to do things at their fingertips without leaving home.
But there are also problems. For example, some local departments have launched their own government affairs App, although it provides rich service functions for local residents, but because the services are scattered on different platforms, and the function settings are different, users have to download an App to study one thing, but it is not as easy as offline processing; Even the situation of long-term no response is far from solving the problem, and it has become a so-called "zombie app".
Looking at the praise of netizens for the "Zhejiang Office", the main reason is that the platform not only gathers the approval services and convenient services for various matters in the province, which can be queried and handled by the masses at any time; It can be seen that for government apps, solving practical problems is the key. For the specific questions raised by the masses, how long will the local government app take to give what kind of answers, and to what extent it can solve the actual problems, reflecting a completely different public value.
Of course, services such as blind dates for young people and ticket grabbing for concerts, which are hotly discussed by some netizens, should also be rationally evaluated. This kind of service does not strictly belong to the scope of government affairs, and even if it is needed and praised, it should not be regarded as a typical case and beautified too much. After all, the time and energy of the functional departments of the government are limited, and they should also have boundaries, and they should focus on solving the "urgent, difficult, and longing" problems of the masses within the scope of their authority.
Therefore, "praise of the whole network" is not the end, and government apps around the country should read the public's expectations from the praise and really work the service. Even if you are the person being praised, you can find room for further improvement in your work from the praise. Obviously, compared with manual services that are heartwarming but not lacking in serendipity, greater and more standardized data disclosure is a more effective and sustainable service. With the launch of government apps, we should also be vigilant against the government's management overstepping boundaries - in essence, government apps only improve the quality and efficiency of public services through technology empowerment. For all functional departments of the government, the core of the launch of the government app is to manage the things that the government should manage more efficiently, and give the masses more convenience and a sense of gain. At the same time, the things that the government should not take care of should still be handed over to the market, and we must not manage too much and too broadly because of technology empowerment.
It is worth mentioning that there is now a problem of "no connection" between government apps in different regions, resulting in users still needing to repeatedly submit materials and make new appointments when handling government affairs across regions. In order to improve the efficiency of government services, it is necessary to promote the interconnection between government affairs apps in various regions and truly realize the integration of government services across the country.
Source: CCTV