Watch the Phoenix Legend concert
Fans who bought "pillar tickets".
The rights protection has been successful!
On the afternoon of the 24th, Damai.com apologized and refunded.
Singer Linghua also posted a blog to support netizens:
not only support legitimate rights protection,
The person also left a ticket for the bird's nest
It's so good
suddenly rushed to the first place in the hot search
In the article, Linghua supported the rights of the netizens concerned, and gently comforted the parties, and promised: "On May 4th and 5th, if you have time, I will leave you a ticket for the Bird's Nest." Hope it helps you get back the joy of that weekend. ”
Netizens have said
It is both gentle and considerate, and supports netizens to protect their rights
This wave is too popular
sdybxjsla: Wow, it's so heartfelt, it's so touching, the Phoenix Legend is so intimate.
Double door and a small cabbage: Now I want to go to the concert of Phoenix Legend even more.
Blindly stupid y-: Sister Linghua is really sincere, and she will try her best to meet the demands of fans every time. This time it was obviously the organizer's problem that it had nothing to do with her She still took the initiative to help the girl solve the problem, and she kept comforting, hoping to make up for the happy mood at that time, she was really gentle.
Send Nuanyang: Linghua is so sincere, she specially reserved tickets for the two protagonists, supported their rights protection demands, and really respected every fan, audience, and consumer.
Fishy Cold_: I really hope that everyone can get a happy good sister, so touched.
Event recap
From April 20th to 21st, the Phoenix Legend "Auspicious Ruyi" 2024 Tour was held at the Changzhou Olympic Sports Center Stadium for the first time.
Some netizens posted a video saying that they bought two tickets on Damai.com for 960 yuan, only to find out that they were "pillar tickets" when they arrived at the scene, and the viewing effect was not good, and they asked the platform for a refund but were refused. The video shows that in front of the seat bought by the netizen is a cement pillar, blocking the view.
Screenshot of the live video taken by netizens
Previously, the netizens concerned asked Damai for a refund, but they were once refused.
After the incident aroused public attention, at 15:20 on the 24th, Damai's official Weibo issued an apology for the problem of obstruction of sight.
@大麦官博 said, "After the second on-site exploration, it was confirmed that the occlusion problem reported by the user did exist, and the follow-up process was actively communicated with the user." "At present, the refund has been fully completed.
On the 24th, the party confirmed that it had received a refund notice from the Damai platform, "Thank you for your concern and help, after two days of communication with the Damai platform, Damai also gave a reasonable solution, and today also received a refund notice from the Damai platform." ”
This is not the first time that the "pillar ticket" has been complained about, and last year, 9 viewers sued the organizer of Liang Jingru's concert, because the seats they were in during the concert were almost completely blocked by the stage pillars, and demanded "one refund and three compensations".
People related to the protection of consumer rights and interests have said that consumers who buy performance tickets online encounter "pillar tickets" and "wall root tickets", which are suspected of infringing on consumers' right to know, and consumers can of course request a refund or give appropriate compensation, but there is no unified compensation standard in the cultural performance market at present.
Source: Morning News Editor: Hu Yiyi Editor: Lai Ting Review: Lu Hongmei
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