The popularity of May Day travel has risen, and many places have been warned: no arbitrary price increases, no unilateral breaking

The Paper

2024-04-25 18:29Published on the official account of Shanghai The Paper

With May Day approaching, consumers' demand for shopping, dining and accommodation during the holiday season has increased. According to data from a number of online travel platforms, this year's "May Day" tourism popularity still maintained a "steady increase" on the basis of last year's high level. According to Ctrip.com's "2024 May Day Travel Trend Insight Report", Beijing, Shanghai, Chongqing, Hangzhou, Chengdu, Nanjing, Xi'an, Wuhan, Guangzhou, and Changsha are the top 10 popular tourist destinations during the May Day holiday.

The surging news found that in order to protect the legitimate rights and interests of consumers and maintain market order, local market supervision and administration bureaus have issued consumption warnings before the holiday, focusing on issues in the fields of holiday travel, catering, and hotel prices, so as to escort tourists during the holiday.

Strengthen the supervision of catering prices and services to ensure the "safety of the tip of the tongue" of tourists

Qunar data shows that Tianshui Malatang, Xilin Gol skewers, Baoding donkey meat fire, Liuzhou snail noodles and other special delicacies have attracted a large number of tourists for their cities, on April 30, Lanzhou-Tianshui, Beijing-Baoding, Guangzhou-Liuzhou and other routes, many train tickets have been sold out, and many food cities have become popular tourists during the May Day period.

After combing by the surging news, many places have issued reminders of the price and service specifications of the special catering industry. Recently, the Market Supervision Bureau of Tianshui City, Gansu Province has made a dynamic prediction of the "May Day" holiday market, and has conducted a comprehensive inspection of the city's food business stalls according to the current situation of the "Malatang" market, focusing on "Tianshui Malatang". Focus on urging practitioners to implement "one wear (white coat)", "three wear (hats, masks, gloves)", "three haves (clearly marked price plates, food stall registration cards, employee health certificates)" and "two nos" (no jewelry, no nails), so that tourists across the country can eat, live, travel and travel in Tianshui during the "May Day" period are at ease and comfortable.

On the morning of April 24, the Shantou Municipal Market Supervision Bureau held a meeting on food safety and price supervision of catering service units before the "May Day" festival in Nanao County. About 30 people from some online celebrity restaurants in Nanao County and catering units with more complaints attended the meeting and signed a letter of commitment. After the meeting, the market regulators conducted surprise inspections on individual Internet celebrity restaurants, requiring catering units to operate in compliance with the law and in good faith, and implement time-limited rectification for units with dirty and messy environmental hygiene, imperfect "three prevention" facilities, and non-standard cleaning and disinfection of dining utensils, and transfer to law enforcement departments for further processing on the spot for suspected violations of laws and regulations.

Regulate the order of accommodation prices, and hotels and guesthouses shall not unilaterally break the contract

The "May Day" holiday is approaching, and there is also a phenomenon of "secretly raising prices" in some hotel accommodation lending and travel booms. According to previous media reports, during the "May Day" period, hotel prices in Beijing's core areas and near tourist attractions increased by nearly 100%, and the holiday room rates of economy hotels in many tourist cities rose to 1,000 yuan per night. At the same time, the focus of hotel accommodation rights protection is on unilateral cancellation of orders by hotels and B&Bs, breaking contracts and raising prices.

In this regard, the reporter sorted out the market price reminder and warning issued by the municipal supervision bureau in many places, some of which made requirements for standardizing the order of accommodation prices. On April 24, the Harbin Market Supervision and Administration Bureau issued the "Market Price Reminder and Warning Letter during the "May Day" Period, and issued reminders and warnings to all operators and relevant units in the province on relevant matters. Among them, the municipal supervision department issued a warning to the operators of hotels and other industries, emphasizing that the operators should clearly indicate the service items and charging standards, and that those who implement the market-regulated price should reasonably formulate the price standards in accordance with the law, clearly mark the price in accordance with the law, and strictly prohibit the collection of fees that are not indicated in addition to the marked price.

The Hangzhou Municipal Administration for Market Regulation also stressed that hotel operators must fulfill their price commitments and must not unilaterally break the contract when the reservation for rooms through e-commerce platforms and other channels takes effect.

Intensify price supervision and inspection, and strictly investigate "price assassins"

In order to create a good tourism consumption environment during the festival, in addition to the two important areas of catering and hotels, the municipal supervision bureaus in many places have issued the overall control arrangements for the price order of the festival market, and put forward several core contents such as clear pricing, eliminating fraud, optimizing services, and protecting the legitimate rights and interests of consumers.

On April 22, the Changsha Municipal Administration for Market Supervision issued the "Reminder and Warning Letter for Regulating the Price Order of the Festival Market", requiring operators to strictly implement the provisions of clear price marking, so that the price is complete, true and accurate, the goods are in place, and the logo is eye-catching.

On April 17, the Xuzhou Municipal Administration for Market Regulation clearly pointed out that the market supervision department will confiscate the illegal income and impose a fine of less than 5 times the illegal income in accordance with the "Price Law of the People's Republic of China" and other laws and regulations for all kinds of price violations;

The Paper noted that the warnings issued in many places have reminded operators that they should take the initiative to negotiate and actively resolve conflicts when there is a price dispute. In the event of a price dispute, it should be reported to the local market supervision department immediately, seek a fair and just solution, try to avoid conflicts, and make consumers as comfortable and satisfied as possible. If consumers find that the relevant business entity has price violations, they can also directly call 12315 and other reporting hotlines to complain and report.

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