In order to continuously improve the level of audit management, standardize the audit business process, severely crack down on all kinds of toll evasion, and ensure that the tolls are "returned to the warehouse", the Qingshui toll station actively responded to the spirit of the special action document of "pulling the net to escape", and all the staff worked hard to promote the effectiveness by finding problems, solving problems, and grasping the implementation, creating a good traffic environment, and promoting the special action of "pulling the net to escape".
On the basis of "learning", strengthen the ability to promote service
Establish a long-term mechanism for business learning, and organize employees to carry out training and share and learn "typical cases" by means of "internal trainer small classroom", "online + offline", "monthly examination" and "knowledge competition". At the same time, we will "look back" in business, discuss the difficulties and doubts encountered in the work, communicate with each other, learn from each other's strengths, and implement information such as "accurate license plates, accurate models, accurate axles, accurate special handling, and accurate records".
With "nuclear" as the main force, plugging leaks and recovering to ensure revenue increase
Every day, the monitor will timely and accurately complete the verification and recovery of various special vehicles such as U/J type, entry and exit, inconsistent car signature, inconsistent vehicle type, and car punching card, so as to dispose of, feedback and deal with it in the first time. Establish an audit work exchange group, take photos of escape data such as "big car and small mark", "fake green channel", "follow car punching card" and send it to the group, share information, and summarize data analysis and audit work ideas according to typical cases of escape in the past, share escape skills, and comprehensively improve the ability of all employees to identify and analyze all kinds of evasion and fee evasion.
Take "checking" as the starting point to improve ability and promote practical results
Through a combination of on-site inspections, night inspections, and data inspections, the Qingshui toll station carefully sorts out and analyzes the blind spots of vehicle traffic management in various situations, and establishes a management mechanism of data "collection, analysis, review, and inspection", so as to achieve the purpose of "checking and correcting", and achieving the purpose of promoting reform by checking and promoting.
Take "excellent" as the promotion to reduce the image of the contradiction tree
In the process of auditing and chasing, pay attention to improving service quality and temperature. In the case of incomprehension, non-cooperation or even resistance when the driver and crew encounter the supplementary fee, the auditor adopts the three-word policy of "law, reason and emotion". When the driver denies the fact of fee evasion and tries to pass the customs in confusion, the auditors show effective evidence in a timely manner to convince people with reason; when there is evasion of responsibility, the auditors patiently explain the charging policy and deter people with the law; when the driver and passenger do not cooperate with the supplementary fee, the auditors take the initiative to provide help, do a good job in extending the service for the convenience of the people, and do a good job of caring for people.
Contributed by|Long Pei (Shimizu Toll Station)
Edited by Han Na
Audit|Fu Jinghua