In today's ever-changing era of communications, mobile phone operators are competing for market share by launching various promotions and services to attract new users. However, for some long-time loyal old users, they often feel overlooked due to a lack of adequate attention and offers. Recently, China Mobile, as one of the domestic communication giants, finally began to "fight back", for those old users who have insisted on using the same number for ten years, launched four privileged services, and repaid the long-term support and love of users with practical actions.
The first privilege is traffic doubling. In this data-first era, traffic has become one of the most concerned issues for mobile phone users. In response to this demand, China Mobile has provided additional data packages for existing users to ensure that they no longer have to worry about insufficient data when using social media, watching videos, or other online activities.
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The second privilege is the increase in the duration of the call. Although people are increasingly using instant messaging apps to communicate, traditional voice calls are still indispensable in some formal settings. Therefore, increasing the call duration allows existing users to make calls more freely when necessary, whether it is to handle work or contact family and friends.
The third privilege is dedicated customer service. In the face of the diversification of user needs, it has become particularly important to provide personalized services. China Mobile has equipped a dedicated customer service team for these old users, and they will get a faster and more professional service response. Whether it's account issues or technical consultation, dedicated customer service will provide one-on-one solutions, which greatly improves the user experience.
The last privilege is the right to experience it first. China Mobile will launch new services or products from time to time, and as loyal old users, they will have the opportunity to experience these new services first. This is not only a reward for old users, but also a participant and witness of the company's innovation and development.
The introduction of these four privileges has undoubtedly brought substantial benefits to users who have been using China Mobile's services for a long time. They not only enhance the daily experience of old users, but also recognize and reward their loyalty. This positive change also reflects an important shift in China Mobile's service concept, that is, from simply pursuing the growth of the number of users to paying more attention to the improvement of user quality and service depth.
In this regard, the reactions of netizens are also mixed. Some netizens said: "As a 10-year old user, I am really moved to see such a privilege policy, and I feel that my loyalty has been rewarded." Another netizen said: "Although these privileges are attractive, I hope there will be more practical measures on tariff discounts." Some netizens proposed: "I hope that not only old users, but also new users can enjoy more fair treatment, so as to truly improve the overall service level." ”
In any case, China Mobile's action this time is an affirmation of old users and a positive response to market competition. In the future, we have reason to believe that with the continuous optimization and upgrading of operator services, users will be able to enjoy more comprehensive and high-quality communication services. At the same time, it will also encourage other operators to follow suit, thereby promoting the healthy development of the entire industry and ultimately benefiting every consumer.
In short, China Mobile's four major privileges for old users are not only a review and summary of past services, but also a declaration of future service commitments. It represents the company's emphasis on user experience, sensitivity to market changes, and sincerity in maintaining long-term user relationships. This is a positive signal, indicating that the communication industry will pay more attention to the personalized needs of users and win the hearts of users by continuously improving the quality of service. And for users, their loyalty and support will be more respected and rewarded, which is undoubtedly a win-win situation.