At a Phoenix Legend concert at the Changzhou Olympic Sports Center, Ms. Wang's performance experience was unexpected. She bought two tickets worth 480 yuan from Damai.com, but when she arrived, she found that the seat she was in was blocked by a heavy stone pillar, and she could barely see anything. Although she complained to the staff many times, it could not be effectively resolved, which greatly affected her mood.
Ms. Wang contacted Damai.com, hoping to get a refund and proper compensation. However, she was disappointed by Damai's reply, which believed that the performance ticket was a cultural service voucher and could not be refunded. Ms. Wang was unwilling and insisted on asking for a refund and compensation, hoping to attract the attention of the platform.
The incident sparked mixed voices. The performance platform believes that the performance ticket is different from ordinary goods and cannot be refunded or exchanged, while the consumer believes that if the purchased ticket cannot be used to watch the performance, the operator should be held responsible, and it is reasonable to refund and compensate appropriately.
In view of this situation, it is recommended that the performance platform be more transparent when selling tickets, and fully inform the audience of the possible impact of watching the movie, especially for the seats with problems. At the same time, consumers should also be more cautious when purchasing tickets and carefully check the seat information, so as not to purchase obstructed seats and affect the viewing experience. In case of similar problems, consumers can report the situation to the market supervision department, or report the complaint to the consumer association, so as to protect their rights and interests.
Through this controversy over "pillar tickets", we not only see the determination of consumers to protect their rights and interests, but also reflect some problems in the performance market. It is hoped that in the future, performance platforms and consumers can work together to reach a fairer and more reasonable solution and jointly promote the healthy development of the performance market. We look forward to hearing more readers' opinions and discussions on this event.