A letter of thanks from a patient expressed his gratitude to the doctors and nurses who served him for their superb skills and good results! More importantly, he expressed his gratitude to the medical staff for their care, care, encouragement and support for him, which rekindled his hope in life, and said that he will always remember it.
It turned out that Sister Liu (pseudonym), 3 years ago, began to have episodic dizziness and black hair, which did not attract attention, and the symptoms recurred after getting up and going to the toilet the night before admission, fainted and lost consciousness. In order to clarify the condition and find out the cause, the next day Sister Liu came to the outpatient clinic of the six cardiology experts of the First Hospital of Handan City, Director Shao Lili combined with cardiac color ultrasound, ambulatory electrocardiogram, orthostatic tilt test and other related examinations, after careful consideration, careful research and judgment, comprehensive differential diagnosis, diagnosed as vasovagal syncope (mixed type), and formulated a specific rehabilitation plan. After 3 months of individualized exercise rehabilitation, Sister Liu had no recurrence of symptoms, and the re-examination of the upright tilt test turned negative. The patient and his family were very happy and wrote a sincere thank you letter to express their gratitude!
The author came to the Cardiac Rehabilitation Center and interviewed Professor Shao Lili, director of the Cardiac Rehabilitation Center: she said that the main line of work of Handan First Hospital in 2024 is to pay attention to medical quality and service safety on the one hand, and to pay attention to the medical experience of patients on the other hand. "Humanistic care" is an important part of the patient experience, humanistic care is in addition to technology, if there is no humanistic care, technology is a cold scalpel and pills, then humanistic care is the core of medical services in medical services, humanistic care has the core value significance, including sympathy, understanding and support, these are the emotional support that patients need in the face of disease and treatment. The care and encouragement of medical staff can not only alleviate the patient's anxiety and fear, but also stimulate the patient's positive attitude towards treatment and hope for life. A good doctor-patient relationship can directly affect the patient's recovery outcome. When patients feel cared for and supported by healthcare workers, their mental state is more positive, which helps in the physical recovery process. She said that this letter of thanks is not only a recognition of the technical and humanistic care of medical staff, but also a strong support for the concept of "patient-centered" medical services. This kind of positive feedback can greatly improve our job satisfaction and sense of professional mission, and make us more passionate about serving more patients.
Director Shao said that in the past, the patients who had syncope in the outpatient clinic were introduced to Beijing and other higher-level hospitals because there were no relevant examination equipment and treatment methods in our city. In order to facilitate patients to run away less and spend less money, with the strong support of Professor Liu Wenling, chairman of the syncope branch of the Chinese Geriatric Health Care Medical Research Association, and under the specific guidance of Xin Shuli, secretary of the Party Committee of the First Hospital of Handan City, the first syncope rehabilitation center was established in the country, the first syncope rehabilitation treatment training course in the country was held, the syncope medical alliance was established, and advanced equipment such as orthostatic tilt test was introduced. The hospital has taken multiple measures to improve the efficiency of medical services, and is committed to reassuring patients with exquisite technology, and making patients comfortable with meticulous service.
Text/Shao Lili, Lu Juntao
Source: The First Hospital of Handan City