Hongkou District Taxation Bureau
"Levy Interaction"
It's been upgraded~
A few days ago, as a "tax service experiencer", Lu Qiang, the host of Hongkou District Financial Media Center, came to the "Honge Office" assistant studio of Hongkou District Taxation Bureau to immerse himself in the new upgrade of "tax collection interaction".
Let's go to the scene and have a look
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As soon as I entered the assistant studio, it was really "full of science and technology". According to the staff, this is a smart tax place where the tax department integrates tax service resources and forms a combination of "full assistance" and "consultation and coordination".
The "Levy Interaction" service agent team is set up in the assistant studio to provide taxpayers with a number of inquiry services such as online text communication, voice communication, video interaction, remote assistance, and appointment service.
A taxpayer is using the Experience "Tax Collection Interactive" remote assistance service. How was her experience?
"Originally, this business was to be done at the window, but today the tax guide desk told me that I can do it at home through tax collection interaction in the future, so I will experience it, and it can really be done well, and the processing speed is also fast. The taxpayer said.
Pan Yumin, director of the first tax office of the Hongkou District Taxation Bureau, introduced that Hongkou is actively exploring the interactive service scenario of tax collection, and the 10 businesses that originally needed to be handled at the offline window such as "stamp duty overdue declaration", "change of taxpayer identification number" and "enterprise insurance information association" can now be handled by the tax collection interactive agent through transfer, tripartite dialogue, creation of work orders and other forms to help taxpayers remotely. "In the future, according to the pilot situation, it will be further promoted throughout the city. Pan Yumin said.
This year, with the theme of "Continuously Improving Efficiency and Doing Practical Things for the People", the tax system will continue to carry out the "Spring Breeze Action to Facilitate Taxation for the People" around "Doing One Thing Efficiently", and will integrate and launch a series of service measures to benefit the people and enterprises through four aspects: tax service supply, appeal response, digital empowerment, and service mode innovation, so as to improve the convenience of "doing things well" and the efficiency of "getting things done", and further improve the sense of gain and satisfaction of taxpayers and payers.
Reporter: Zhang Yanli
Source: Shanghai Hongkou