Recently, Sheng Yujie from the Shihua Street Community Affairs Reception Service Center received a WeChat message full of gratitude, and the sender Liu Ting expressed her deep gratitude to the staff. It turned out that Liu Ting's social security card could not be used normally for unknown reasons, which caused great trouble to her medical treatment and dispensing. Although she has traveled to many places to find a solution, the problem has never been properly addressed. It wasn't until she came to the "can't do it" window of the Shihua Street Community Affairs Reception Service Center that things took a turn for the better. After the staff inquired about Liu Ting's social security and medical insurance accounts in detail, they did not find any abnormalities. In view of the fact that the handling of social security cards involves multiple departments, a number of line leaders discussed together. After coordination and in-depth investigation of the back-end system, the staff finally found the root cause of the problem - there was a symbol error in the information in the Shanghai human resources and social security business management system.
After finding the problem, the Shihua Street Community Affairs Reception Service Center immediately contacted the relevant departments and revised Liu Ting's information. Just one day later, Liu Ting's social security card information status returned to normal. She immediately went to the pharmacy and used her social security card to buy the medicine she needed, and sent a thank you WeChat message to the staff at the center.
Ye Ou was faced with the urgent need for a residence permit for the high school entrance examination, but could not complete it before registration according to the normal process, and the "can't do it" window of the Shihua Street Community Affairs Acceptance Service Center once again played a key role. The staff acted quickly, held an internal emergency meeting, contacted relevant departments and schools, and finally helped Ye Ou get the residence permit within the time specified in the registration period. Ye Ou's parents expressed their heartfelt gratitude for this, "The staff really solved the big problem in our family and allowed the children to prepare for the exam with peace of mind."
One by one, one by one, for the people, fully demonstrates the important role played by the "can't do things" window in solving complex problems, breaking down departmental barriers, and multi-party linkage. It is not only the embodiment of government service innovation, but also a vivid practice of the reception center to practice the "people-centered" development idea, improve service efficiency, and continuously improve service quality.
In the future, the Shihua Street Community Affairs Reception Service Center will always be guided by the needs of the masses, continue to carry forward the spirit of "if you can't do things, you must also work hard to get things done", strengthen multi-party linkage, continuously optimize the service process, and solve the problems encountered by the masses to the greatest extent.
Correspondents | Shen Jing
Edit | Li Jian
Editor-in-charge | Cheng Jiayu Yu Lanting