Preamble:
In recent years, with the rapid development of communication technology, mobile phones have become an indispensable part of people's lives, and as mobile phone network providers, major operators have also become an important member of the market. However, with the rise of the mobile Internet, more and more users have begun to question the service quality and tariff policies of operators, believing that there are various fraudulent behaviors, and the recent high-profile China Mobile fraudulent user incident has pushed this problem to the forefront and attracted great attention from all walks of life.
1. The beginning and end of China Mobile's fraudulent user incident
Recently, China Mobile fraudulent user incident on the network caused a great sensation, it is understood that the cause of the incident was a user named Xiao Wang was deceived by China Mobile staff when handling business, the actual amount of consumption far exceeded their expectations, after investigation, Xiao Wang is not a case, in fact, China Mobile fraud user incidents are not uncommon, many users have encountered similar problems when using China Mobile's services, which has also directly led to the infringement of the legitimate rights and interests of a large number of users.
It is understood that China Mobile's way of defrauding users is mainly concentrated in two aspects, on the one hand, it is to use various means to induce users to buy useless services or high-value packages when handling business, on the other hand, it is to impersonate the regulatory authorities to defraud users and defraud users' personal information, which undoubtedly brings great economic losses to users, and also has a serious impact on the operator's market image and user trust.
Second, state-owned enterprises also have moral hazard
In fact, as a state-owned enterprise, China Mobile has always had a very high market share and a good reputation, however, the exposure of China Mobile's fraudulent user incident has put a stain on it, and it has also made people begin to realize that state-owned enterprises will also have various moral hazards in market competition, and this risk often comes from the temptation of profits.
It can be said that as a state-owned enterprise, China Mobile's various fraudulent behaviors in the market competition have undoubtedly set a very bad example for other state-owned enterprises, and also made people begin to question the integrity of state-owned enterprises, believing that they often put the legitimate rights and interests of users in a secondary position when chasing profits, which is also a profound reflection brought about by China Mobile's fraudulent user incident.
Third, users need to be vigilant
After all, as an ordinary user, it is difficult for us to find loopholes in various cumbersome contract terms, and it is difficult to have an in-depth understanding of the various preferential policies of the operator.
Of course, in addition to being vigilant, we can also protect our rights and interests through other ways, for example, we can choose to handle business through third-party channels, we can report complaints to the relevant departments at any time, and we can also protect our rights and interests through legal channels.
Fourth, the regulatory authorities need to strengthen supervision
For China Mobile's fraudulent user incident, the regulator's attitude is very resolute, they said that they will carry out a thorough investigation of the matter, and will severely punish the relevant personnel, which is also very necessary, after all, as the regulator of the market, they have the responsibility and obligation to maintain a fair competition environment in the market, and also have the responsibility and obligation to protect the legitimate rights and interests of ordinary users.
However, it is far from enough to rely on temporary punishment, in order to fundamentally curb the spread of fraud, the regulatory authorities also need to take some practical measures, for example, to increase the supervision of operators, strengthen the whole process of their sales behavior audio and video recording, and promote the establishment of a sound internal management system, only in this way, in order to effectively prevent the occurrence of various frauds, but also to allow users to enjoy real quality services in the market.
Epilogue:
China Mobile's fraud user incident has taught us a profound lesson, so that people begin to realize that state-owned enterprises will also have a variety of moral hazards, but also let people begin to realize that protecting their legitimate rights and interests is a very important thing, we need to be vigilant at all times, and we need to take the initiative to participate in it, I believe that with the joint efforts of the regulatory authorities and the majority of users, we will be able to effectively curb the spread of various frauds, and will also be able to return the market to a fair and just track.