The full set of services for refunds, changes, and claims settlement "intimate customer service" was launched
Approaching the May Day holiday, traveling, returning home and other travel peaks are approaching, and the ticket refund and change scam is about to rise again
Attention to the "May Day" trip! "He" is back
Recently, Mr. Sun, a citizen of Xiangshan District, received a phone call, and the other party claimed to be the "customer service" of an airline, informing Mr. Sun that the flight he ordered was cancelled, and he would be compensated for a certain amount of insurance premium, and he had to complete the claim process before he could change the ticket
Mr. Sun downloaded a conference software according to the instructions of "customer service" to apply for a refund
And under the inducement of the other party, he turned on "screen sharing" and "customer service", saying that he needed to verify whether the bank account met the refund criteria first, and Mr. Sun entered the bank card account number, password, and verification code according to the other party's guidance
Attention to the "May Day" trip! "He" is back
Until you receive the card charge
Mr. Sun found out that he had been deceived
A total loss of more than 10,000 yuan
This type of scam is to catch
Nervousness about itinerary changes before traveling
Plus the temptation of refund compensation
Travelers are easily fooled
Case analysis
Perpetrators
01
Those who have recently purchased air tickets and have poor awareness of prevention.
Modus operandi
02
Step 1: Fraudsters first obtain the victim's boarding information through illegal channels.
Step 2: Fraudsters pretend to be airlines, booking websites, etc., to contact the victims, and take the initiative to "make a claim" on the grounds of "flight delay", "ticket change" and other reasons. Subsequently, under the guise of "verifying" account information and ticket purchase records, the victim is induced to download a video conferencing app, provide a bank card number, or accept "screen sharing". Step 3: Fraudsters will obtain transaction verification codes, induce transfers, or obtain them through "screen sharing" under the guise of "transferring money to verify account security" and "swiping to ensure that the claim channel is unblocked".
Police remind
1. When traveling, be sure to book air tickets through official channels, as other unofficial channels may cause personal flight information to be leaked.
2. If you receive a notification of flight changes, you should first call the service number of the ticketing website or the official service hotline of the airline to confirm.
3. The refund on the regular platform does not need to pay other fees before the refund, and the refund is generally returned to the original payment channel, please be vigilant, keep the verification code and password carefully, and do not disclose it to others at will.
