Amazon has made a new announcement informing sellers of a new change. However, long before the platform prompted, some people found out about the change. The terrible thing is that some unwitting sellers have lost products and shipping costs as a result, and some sellers have their accounts blocked due to a related consultation. Thankfully, there are now experienced people who have found pit-avoidance guidelines and reasonable solutions.
North American accounts can be extended to Brazil, unaware of the loss of sellers
Recently, Amazon's US station announced that eligible North American unified accounts can now be extended to Brazil, but attentive sellers have noticed this change long before the announcement.
The new announcement mentions that eligible sellers can already see the "Brazil" option in the store switcher at the top of Seller Central, and the listing of North American accounts can start selling in Brazil, seller-fulfilled orders or remote fulfillment through Fulfillment by Amazon.
With a unified account for North America and Brazil, sellers can conveniently switch between Amazon.com, Amazon.ca, Amazon.mx, and Amazon.com.br seller tools in Seller Central to list products and manage orders for each store.
However, the problem for many sellers is that they don't want to sell in Brazil, and they can still see "Brazil" in the store switcher. According to Amazon, merely showing it does not affect the seller's account and only indicates that the seller is eligible to sell in Brazil.
However, after the Brazil station was automatically added, sellers actually encountered a lot of bad problems, and some even suffered heavy losses due to improper operation.
First of all, the seller automatically opened the Brazil station without knowing it, and lost the product and shipping cost. A seller said that when he saw the announcement issued by Amazon, he went in to check and found that his Brazil station had been opened, which was terrible! He had to deal with customers in South America, and the products shipped showed that they had been delivered, but he was told that the customers had not received them. In the end, the product and shipping cost were lost, and the customer had to be refunded.
Secondly, before the announcement, many sellers saw the opening of the Brazilian station. There are quite a few sellers who saw the Brazil site being automatically added to the North American site at the end of March and the beginning of April. There are also peers who have seen this phenomenon earlier, and the specific time sellers seem to be different.
"When I noticed this on April 1, it was perceivable that it would take at least 2 weeks for the platform to announce this sudden change. Luckily, I noticed the issue long before it happened and turned on Amazon Brazil's vacation mode before the change affected the account. A colleague introduced.
Finally, some sellers consulted about the situation of the Brazil station and were blocked accounts. A seller said that he knew a super big sell, the kind with an annual revenue of more than one million US dollars, he found out about 3 months ago that the Brazilian station was suddenly opened, so he contacted Amazon to ask what was going on, but he didn't expect this behavior to directly lead to the account being blocked, and Amazon has been kicking the ball since the case was opened, and the problem has not been solved.
In response to Amazon's mention: Sellers who don't choose to sell in the Brazilian store will still see "Brazil" listed in the store switcher, which many sellers think is unreasonable.
There are sellers who find that even if they don't sell, they get warnings about payments and other issues. In his opinion, if you don't want to sell in Brazil, it's important to open a holiday mode. And more importantly, Amazon can't be asked to delete the Brazil site, and don't even ask about the possibility, which will likely lead to account deactivation.
Before, many sellers did not know that the Brazilian station was automatically opened, but fortunately, Amazon chose to announce the news, which can wake up sellers.
Add payments in a timely manner to avoid unnecessary losses
With this expansion to Brazil, Amazon North America now includes the United States, Canada, Mexico, and Brazil. The North American station automatically has an additional site, and many sellers will worry that their US station account will be affected.
A seller communicated with the Amazon manager and determined that the Brazil station and the United States, Canada, and Mexico belong to the same North American marketplace, so Brazil cannot be closed, and if it is closed, the United States, Canada, and Mexico will all be closed.
In the case that it can't be closed, if the seller doesn't operate, it's best to add collection, otherwise the United States will open remote delivery, and the link will be automatically listed in Brazil. Some sellers have really encountered it, only doing the United States, Canada and Mexico have not tied up the collection, but they have opened remote delivery, and the results have been verified.
Therefore, in the case of Brazil, you need to add a payment to the site to avoid subsequent identity video verification. According to a colleague, last year, there were many small sites that triggered video review because they had a balance and did not add a collection.
And will adding a collection trigger the review? Experienced people said that they generally don't, and they haven't heard of it.
For sellers, there are currently two ways to add payouts to Brazil:
First, it is added directly in the background;
Second, the back-end distribution of the U.S. station.
According to the feedback of many peers, the background distribution of the US station will be better, and there will be no problems with the direct distribution under normal circumstances. The operations of the Brazil station are similar to the previous Canadian and Mexican sites, and many sellers in Canada also have automatic allocation operations, and there have been no problems for several years.
In addition, one of the questions that sellers are also concerned about is whether the monthly fee for the Brazilian site is paid separately? It is said that there is no need to pay separately, as long as it is a joint account, Amazon only charges one $39.99.
There is also one point that sellers are most worried about: if the Brazilian site does not operate for a long time, will it lead to the closure of the store?
According to the analysis of experienced people, if you don't go to the link and occasionally look at the performance notice, you will generally not close the store because of long-term non-operation. However, you can turn on vacation mode in the background settings. In addition, if you don't get on the link, the seller will not ship to the past, even if Brazil is closed, or the Brazilian station is blocked, it will generally not affect the United States station.
However, nothing is absolute, and there is also a situation where the account that has not been operating for a long time will receive a notification of inactivity, triggering the review, and the store will be suspended if the review is not approved, and the US station will be implicated. Because some sellers encountered: the Mexican site triggered the review, but the result did not pass, and the US station hung up together.
Overall, if it is operated normally, the automatically added Brazil station will have little impact on sellers. Before the announcement, many sellers may not have noticed this change, and now Amazon has issued a reminder that sellers in the United States had better add payment in time to avoid unnecessary losses.