In the era of smart travel, Didi holds up a warm sky for the elderly
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In this era of rapid technological development, smartphones and the Internet have been deeply integrated into our lives. The emergence of ride-hailing apps has completely changed the way people travel, bringing us unprecedented convenience. For the elderly group, using mobile apps to request a ride is still a big challenge. They often feel helpless and repelled by smart devices that are complex to operate and technically suspicious. Fortunately, Didi attaches great importance to the travel needs of the elderly, and has held up a warm sky for them through a series of thoughtful measures for the elderly.
One-click taxi calling, worry-free operation
For most seniors, using a mobile app is an extremely difficult thing to do. The complex operation process and dense option settings made it difficult for them to start. In order to solve this pain point, Didi has launched the "one-click taxi" function, which can quickly call a car with the tap of a button. This highly simplified mode of operation is fully in line with the usage habits of the elderly, allowing them to easily master the skills of ride-hailing.
Didi's one-click ride-hailing function also has multiple user-friendly designs. The buttons are eye-catching orange for easy identification by the elderly. The button area is large enough that even an elderly person with a somewhat stiff finger can click accurately. Didi has also developed a large-font version of the app for the elderly, which is more convenient to use. It can be said that Didi has worked hard to tailor a barrier-free smart travel experience for the elderly.
Calling a taxi is a traditional way to connect with the new era
Although the one-click ride-hailing feature has greatly simplified the operation process, there are still certain obstacles for some seniors who do not know how to use smartphones at all. In order to allow every elderly friend to enjoy smart travel services without barriers, Didi has opened a telephone taxi hotline. The elderly only need to dial the designated phone number to get manual services without operating any APP.
The launch of telephone ride-hailing services has made up for the gap of smart travel among the elderly. For those seniors who don't know how to use smart devices at all, calling for a ride is undoubtedly the best option. They can hail a ride the way they know and get used to best, completely unrestricted by new technology. At the same time, telephone taxi hailing also provides convenience for those elderly who occasionally need help, and they can always ask for help when they encounter operational difficulties.
To its credit, Didi's phone ride-hailing service is available 24 hours a day and has a wide range of coverage. No matter where your elderly friends are, they can call the hotline at any time to get services. Didi has also equipped a professional call center for telephone ride-hailing, and the staff can not only efficiently handle the demand for ride-hailing, but also patiently answer various questions from the elderly to ensure that they have a perfect travel experience.
The community helps the elderly station, and the warmth is around
In addition to one-click taxi and telephone ride-hailing, Didi has also set up a number of community stations across the country to provide offline calling services for the elderly. These stations are usually set up near residential areas or activity centers where the elderly gather, and serve the elderly nearby.
At the station for the elderly, the elderly can directly request a taxi to the staff, and the staff will use the APP to complete the taxi calling operation on their behalf. This kind of offline call service avoids the obstacle of direct contact with smart devices for the elderly, and provides them with a more intuitive and convenient way to travel. At the same time, the staff of the station will patiently explain the basic process of calling a taxi for the elderly, so that they can have a preliminary understanding of intelligent travel.
It is commendable that Didi's station for the elderly not only provides ride-hailing services, but also shoulders more social responsibilities. The staff will take the initiative to pay attention to the living conditions of the elderly in the community and provide timely assistance to the elderly in need. For example, they will regularly visit the home to call a car for the elderly who live alone, and they will take the initiative to call a car for the elderly during bad weather. It can be said that the station has gradually become a warm station for the elderly.
Age-friendly design, warm and considerate
Looking back at a series of age-appropriate measures launched by Didi for the elderly, it is not difficult to find that this company has made good intentions and tailored a set of barrier-free smart travel solutions for the actual needs of the elderly. Whether it is one-click taxi calling, telephone taxi calling, or community elderly assistance stations, Didi's care and respect for the elderly group run through.
In addition to the above key measures, Didi embodies meticulous care for the elderly in all aspects of product design. For example, in order to make it easier for the elderly to identify vehicles, Didi requires online ride-hailing vehicles to be marked with a conspicuous "Didi special car" logo in a conspicuous position. For another example, in order to ensure the safety of the elderly, Didi has conducted strict audits and training for online ride-hailing drivers to ensure the quality of service. It can be said that Didi uses its own practical actions to build a safe, convenient and intimate intelligent travel environment for the elderly.
The development of science and technology is to serve mankind, not to create obstacles for mankind. Based on the actual needs of the elderly, Didi has successfully expanded the coverage of smart travel among the elderly through unremitting efforts, so that more elderly friends can share the dividends of the intelligent era. We have reason to believe that with the continuous innovation of Didi and other enterprises, intelligent technology will truly benefit everyone, so that we can embrace a better intelligent life together.