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I didn't expect it! There has been no progress in the implementation of the new express regulations for 52 days, should it be stopped?

author:Lao Chen's story

Why has the express delivery industry not changed at all?

From March 1, 2024, the new express delivery regulations will be officially implemented, the main provisions of which require express delivery companies not to use smart express cabinets, express service stations (rookie stations) and other methods to deliver express mail without the consent of users, and if the circumstances are serious, a fine of between 10,000 yuan and 30,000 yuan will be imposed.

However, as we all know, this new rule is actually not well enforced. So what is the reason for the non-compliance with the law and the non-compliance with the rules?

The user experience is staggering:

On April 17, a 72-year-old lady surnamed Xiang bought a shoe cabinet online, obviously filling in her own address, but the courier company still put things in a rookie post station far away from his home.

I didn't expect it! There has been no progress in the implementation of the new express regulations for 52 days, should it be stopped?

Because the shoe cabinet is very heavy, the old lady was in big trouble when she went to the rookie post station to pick up the goods. She objected at that time, and asked the rookie post station to deliver the shoe cabinet to her door on the grounds that the delivery address was her own address. The rookie station said that they were just collecting the goods and had no obligation to deliver the goods, and finally refused the old lady's request.

I didn't expect it! There has been no progress in the implementation of the new express regulations for 52 days, should it be stopped?

Mrs. Xiang immediately complained to Shentong Express Company, but the feedback she got was: the company admitted the mistake, but because the express company had too many goods to send every day, there was no way to deliver them to customers, so she could only take the method of putting them in the rookie station for everyone to pick up.

Some netizens pointed out that generally small pieces can be understood by customers in the post station, but such a heavy shoe cabinet is also ruthlessly placed in the post station, and the courier company does not communicate with the customer in advance to negotiate the delivery method, is it negligent or deliberate?

I didn't expect it! There has been no progress in the implementation of the new express regulations for 52 days, should it be stopped?

It is clear that in this case, the courier company's approach is to flout the new courier regulations. So why this embarrassing situation arises, in the final analysis, is the question of who is supervising, who will punish, how to supervise, and who to complain to. At the same time, it is also a problem for the post station and the users themselves.

Who is supervising, how is it regulated, and how is it punished?

We know that the express delivery industry is regulated by the State Post Bureau. However, the post office also has its own postal express, and since the new express delivery regulations are effective for all express delivery companies, postal express is no exception. As a result, a puzzling scene appeared, the referee became an athlete, and the supervisor himself was the supervised.

I didn't expect it! There has been no progress in the implementation of the new express regulations for 52 days, should it be stopped?

Some netizens joked that the regulators themselves also participated in the game, which was "cheating" and one of the important reasons why the new express delivery regulations could not be implemented well.

Of course, there are problems with regulation, and there are also problems with the executors below. There is a saying among Chinese people that "there is a policy and a countermeasure", but in fact this is a bad social habit. But now that we look back at the new express delivery regulations, it seems that they have also been "countermeasures" in the process of implementation. Since March 1, almost two months have passed, and the express companies in many places have not implemented the new regulations at all, and some places have not been able to do anything about it.

I didn't expect it! There has been no progress in the implementation of the new express regulations for 52 days, should it be stopped?

There are many fundamental reasons why the new regulations cannot be implemented well

It seems that in addition to poor supervision, express delivery companies also have problems in actual operation. In the face of the new regulations, the express company believes that the difficulties in the implementation of the new regulations are 100% in time, physical strength and cost. Although the state wants to improve the overall service level of the express delivery industry, but this is the need to pay the cost, who will pay these costs? In other words, express companies are resistant to the new regulations, coupled with the lack of supervision, so it is understandable that the new regulations cannot be well implemented.

If we look at the reactions of users, it seems that their opinions are not unanimous, because they are both in favor of and against the new rules.

I didn't expect it! There has been no progress in the implementation of the new express regulations for 52 days, should it be stopped?

For example, some people, especially office workers, still agree with the express company's practice of putting express mail in the rookie station, and they think it is more convenient. Because the pick-up time can be arranged freely, so as not to be embarrassed by the embarrassing phenomenon of being placed at the door of the house because there is no one at home.

For example, Mrs. Xiang, like the one introduced at the beginning of this article, is resolutely opposed to the courier company's practice of putting her shoe cabinet in the rookie station.

Can the new express delivery regulations be well implemented?

According to the current situation, the implementation of the new express delivery regulations has encountered some challenges, is there a problem with the new regulations themselves? Some netizens even think that the new express delivery regulations simply stop it.

We see that the promulgation of the new regulations is based on the purpose of standardizing express delivery services and protecting the rights and interests of consumers. It should be said that there is certainly nothing wrong with the formulation of the new regulations, and since the state has issued relevant policies, it will be strictly implemented, there is no doubt about this.

Although there is resistance in the implementation process, it is foreseeable that with the in-depth implementation of the new regulations and the gradual adaptation of the express delivery department, the service quality and user experience of the express delivery industry will be significantly improved. At the same time, the regulatory authorities will continue to pay attention to the implementation of the new regulations, and make adjustments and improvements according to the actual situation, but it will take time.