Surging News reporter Shao Bingyan
The world has been suffering for a long time on "May Day".
On April 19, the topic of "12306 saving money" appeared on the hot search, and the ranking even reached the first place in the hot search. The complaints of netizens also reflect the current situation of "difficulty in grabbing tickets" and "difficulty in waiting" train tickets during the long holiday.
Among them, some netizens said on social media, "Grab the ticket and waitlist! There are also people who say, "I have saved more than 3,000 people, and four people are waiting for two days, so don't let people down", and some people ridiculed that "it is recommended to set up a standby ticket fund, and use it to do reverse repurchase in the time when the waitlist is not available", "12306 is a new concept of concert tickets, which can't be grabbed or grabbed".
On the same day, the surging news reporter called the railway 12306, and the customer service responded, "The 'saving money' in the topic, this money is 'saved' by the system, and many of them will be returned to passengers in the future." ”
It is reported that on April 17, the first day of the May Day holiday (May 1), train tickets have been sold. According to the current rule of 15 days in advance of railway tickets, train tickets for the last day of the May 5 holiday will be sold on April 21.
"If you can't get a ticket, you can't wait, there's no other way. The above-mentioned customer service further stated that the source of the standby ticket is the remaining ticket amount generated by the passenger's refund or change or failure to pay within the specified time, and if there is a ticket amount, it will first meet the waitlist ticket purchase demand, and in principle, it will be cashed out in accordance with the order of the effective time. The redemption time can be chosen by yourself, and the default cash out will stop six hours before the start, and the latest stop cash out time is no later than 20 minutes before the drive, and it will be automatically refunded if the cash is not successful.
Previously, 12306 customer service responded to the surging news, "The tickets on 12306 are all released and sold at one time at the starting time, and they will not be released in batches, and each section has a fixed ticket amount, and there will be no more when they are sold out." ”
The customer service said that not all lines will be added, mainly depending on the consideration of the local railway bureaus, and will increase the number of trains according to real-time (data), provided that there are vacant carriages. If additional trains are opened, the 12306 customer service terminal will not monitor it in real time, but users can see it directly and can queue up for priority.
Regarding the "short-term tickets are difficult to grab" that netizens have been complaining about, 12306 also responded that for a train, tickets from the beginning to the end will be more in the 15-day pre-sale period, and the full ticket will be easier to buy than a short-distance ticket.
Since short-haul tickets are more difficult to grab, many travelers currently choose to "buy long-distance and short-haul". The above-mentioned customer service said that "selling long and sitting short", and the line that did not sit in the end will not be refunded. "Buy short and long", the first to make up the ticket on the train, and secondly, due to the limited carrying capacity of the train, there is also a certain risk in this move, "in the case of a large number of people, the conductor has the right not to pay the ticket to the passengers who buy short and long, and will directly let them get off at the boarding point specified on the ticket."
Previously, a person close to the railway system told the surging news reporter that the "short-distance ticket control" is to prevent the waste of capacity, and the capacity of short-distance tickets will be made up by adding trains as much as possible. Another person close to the railway system also told The Paper that the standby orders do not all come from refunds from other passengers, and the railway department will also reconnect trains or add trains to do their best to meet the needs of travel.
In response to the reflection on the Internet about "some trains on sale during the May Day holiday", the person in charge of the passenger transport department of the China Railway Group recently said that the passenger travel during the May Day holiday is highly concentrated, and the contradiction between capacity and demand is very prominent, resulting in a shortage of tickets in local areas and periods, especially on some popular directions of the line, some trains with more suitable departure and arrival times and shorter travel time are the preferred travel options for many passengers. When the tickets for these trains are on sale, due to the very high attention of the majority of passengers, passengers will choose 12306 online ticket purchase, mobile APP, station windows and other ticketing channels to quickly "grab tickets", and there may be a "second light" phenomenon.
To this end, the National Railway recommends that passengers and friends can choose off-peak travel according to the availability of tickets in different time periods and directions, and can also choose to purchase tickets by waitlist ticket purchase, transfer and other ways to increase the success rate of ticket purchase. The railway department will also dynamically optimize and adjust the train operation plan according to the data of railway 12306 advance ticket and standby ticket purchase, and increase the number of passenger trains on popular routes, directions and time periods in a timely manner, so as to meet the holiday travel needs of passengers.
According to the surging news reporter, previously, during the holiday period with a large passenger flow, the national railway will increase the number of passenger trains in popular directions and hot spots in a timely manner according to the pre-sale of train tickets, standby ticket purchase data and railway transportation capacity, and increase the short-distance passenger trains in the management of the railway bureau, so as to do its best to meet the return ticket purchase needs of passengers.
The railway department reminds that the railway 12306 website (including the mobile client) is the only official train ticket online ticketing platform of China Railway, and has never authorized any third-party platform to sell train tickets. Passengers who purchase tickets through third-party platforms will not only encounter "traps" such as surcharges and bundled sales of services, but also may have the risk of personal privacy information leakage. Please be sure to purchase tickets through the official channels of the railway, look for the official website of 12306 and the official APP of "Railway 12306", and confirm that the payee of the ticket is "China Railway Network Co., Ltd.", so as to avoid not receiving the refund when you need to refund or change the ticket in the future.
This issue is edited by Xing Tan