April 15th
A netizen in Shenzhen, Guangdong Province posted on a short video platform
A foreign body was found in the Anchor brand milk that the child was drinking
The reporter searched and found that many netizens had reported similar problems. According to public information, Anchor is a dairy brand of Fonterra Group in New Zealand.
Netizens reported that foreign bodies were drunk in children's milk.
On the afternoon of the 17th, Fonterra Anchor responded to reporters that they had contacted consumers who reported foreign body problems and had launched corresponding investigation procedures. The staff member said that it can now be confirmed that there are no similar problems with other products in the same batch, and the specific investigation is still ongoing.
Netizens gave feedback on the milk involved in the problem.
The netizen said that after she came home from work on the 15th, the child's grandmother told her that the child said "it doesn't taste good" when drinking milk in the morning, but because she was afraid of wasting, the child "drank one-third, and the more you drank, the more bitter it became, and she didn't drink it". When she cut open the milk carton, she found an obvious foreign object in the milk. The video she took showed the object being close to the bottom of the box and "soft", with a black and maroon surface.
The picture shows that the milk suspected of having problems is called "Anchor Gold Imported High Calcium Children's Milk". She said that her child had been drinking the brand of milk for 4 years, but she did not expect that this big brand of milk also had food safety problems.
The reporter searched on the short video platform and found that in January 2021, a Hebei netizen also reported that a foreign body was drunk in the same children's milk, and the foreign body in the video was somewhat similar to what the aforementioned netizen found. The child's parents said that because the milk tasted "weird", after opening the milk carton, he found a "black lumpy" foreign body, "which felt a bit like paper or glue", and he only got a refund after communicating with customer service. Under the video, there are also many consumers who also reported experiencing similar problems.
The reporter found that other netizens had reported similar foreign body problems.
According to the information on the official WeChat public account of "Anchor Anjia", Anjia is a dairy brand of Fonterra Group in New Zealand, and its main enterprise in China is Fonterra Trading (Shanghai) Co., Ltd. In 2013, Anchor Milk officially entered China. Fonterra claims on its website that they will strictly control the entire supply chain, "every year we conduct nearly 14 million food safety and quality tests on our farms, transportation network and our state-of-the-art production equipment".
A company statement provided by Fonterra Anchor staff.
The reporter called the customer service number of the Anchor brand and the Shanghai office of Fonterra China (Fonterra Greater China headquarters), and the relevant staff said that there would be a special person to contact the reporter.
On the afternoon of April 17, a staff member of Fonterra Anchor in charge of media communication contacted reporters and said that they had learned about the situation of foreign bodies in milk reported by consumers and contacted consumers, and the corresponding investigation procedures have been initiated.
The staff member said that it can now be confirmed that there are no similar problems with other products in the same batch, and the specific investigation is still ongoing. Regarding the reporter's feedback that there have been similar foreign body problems in the past, the staff member said that there is no more information to provide about this problem at this time.