The doctor complained that the hospital buildings were too far away from each other, and he really thought about it: there was nothing wrong with it!
"Every time I run up and down the hospital, I feel like a courier. A doctor friend said half-jokingly during a casual conversation. This is not his personal complaint, but the voice of many doctors who work in the hospital.
1. The suffering of patients
"You know what it feels like to run from one building to another, especially for patients and their families, who are already in a bad mood because of their illness and even more exhausted from running around. A doctor working in the emergency department said.
Indeed, for patients and families, the distance between hospital buildings can mean long waits and rushes. Especially in some large general hospitals, where departments are widely distributed, patients and their families often need to travel between different buildings.
Second, the game of efficiency and experience
"In fact, the hospital is also helpless, and it has to consider the professionalism of the department, the privacy of patients and cross-infection. A senior hospital administrator said.
Indeed, the hospital is designed with a variety of factors in mind, including the professionalism of the department, patient privacy, and cross-infection. However, these factors often contradict the convenience and experience of patients and families.
Third, science and technology help to alleviate the pain of travel
"The good thing is that now with the internet and smart devices, we can share the results of some routine tests over the internet, so that patients don't have to run away. A person in charge of the information department said.
With the advancement of technology, the Internet and smart devices have played an important role in the medical field. Some hospitals have started to share the results of some routine tests over the Internet, which can greatly reduce the need for patients to travel to get test results.
4. Expectations and Suggestions
1. Integrated services, one-stop medical treatment
"It would be nice if all the departments in the hospital could be concentrated in one building, like that kind of big supermarket, where examinations, prescriptions, and surgeries are all in one building!" said a doctor who works in internal medicine enviously.
In fact, many large hospitals in many countries have adopted this model, which not only makes it convenient for patients and their families, but also improves the operational efficiency of hospitals. It's just that in China, due to various historical and practical reasons, this model is rare.
2. Smart navigation to improve the medical experience
"Although there are some internal navigation systems in hospitals, it is still a bit of a hassle to use. If the navigation system can be made more user-friendly, and even voice navigation can be provided, the experience for patients and families will definitely be better. A doctor who works in surgery said.
Indeed, with the development of science and technology, smart navigation has become an important means to improve the service experience of hospitals. Some hospitals have begun experimenting with more user-friendly methods, such as voice navigation, to help patients and families find their destinations more conveniently.
3. People-oriented, optimize the medical treatment process
"In fact, many times, the rush of patients and their families is caused by unreasonable processes. If the medical treatment process can be optimized from the patient's point of view, the travel of patients and their families will definitely be greatly reduced. Said an employee who works in logistics.
Indeed, the human-centered design concept should be the starting point and foothold of hospital construction. Only by truly starting from the patient's perspective and optimizing the medical treatment process can we truly reduce the travel of patients and their families and improve their medical experience.
V. Conclusion
"To be honest, I can understand the difficulties of hospitals, but as a doctor, it is quite unpleasant to see patients and their families rushing around because of the distance between the hospital buildings. A doctor friend said with emotion.
Yes, as medical workers, we should start from the perspective of patients, constantly optimize the medical treatment process, improve the hospital service experience, and let patients and their families truly feel the humanized medical services. After all, the original purpose of medicine is to cure human diseases and improve the quality of life. With this in mind, we should continue to explore and make progress to make medical services closer to humanity and more in line with patients' expectations.