Source: Xinmin Evening News 2024-04-13 19:36 Shanghai
Yesterday (April 12), the Housing Construction and Transportation Bureau of Wuhou District, Chengdu issued a notice on the investigation and handling of the "high claims for scratches on the headlights after renting a car":
On April 11, it was reported on the Internet that after a tourist rented a car in Dingfu Xinsheng Business Service Co., Ltd., he was required by the company to pay 68,800 yuan because of scratch marks on the outer glass of the left front headlight of the car.
On the same day, our bureau and relevant departments formed an investigation team to carry out a joint investigation. The next day (12th), after mediation, the company has returned all the renter deposits, and the investigation found that the company did not follow the provisions of the record to engage in car rental services for the illegal acts, in accordance with the relevant provisions of the "small and micro passenger car leasing service management measures", in accordance with the relevant provisions of the administrative penalties in accordance with laws and regulations.
Thanks to netizens for their supervision and support of our work, we will continue to guide enterprises to operate in accordance with laws and regulations, and always maintain zero tolerance for behaviors that infringe on the interests of consumers.
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[Previously reported]
Recently, a college student reported on the video platform that on April 3, he booked an ideal ONE car at a car rental company called "Xinsheng Car Rental" in Chengdu, and after negotiation, the staff of the car dealer replaced him with an Audi A6, and the originally booked vehicle was to be delivered at 11 o'clock in the evening, but it was not delivered until the early morning of the next day. During this period, they were also charged a deposit of 10,000 yuan for car damage, a deposit of 2,000 yuan for violations and a 200 yuan for leaving the city.
On April 5, the college student returned the vehicle, and the merchant found a tiny scratch on the headlight when the car was inspected, so he refused to refund the 10,000 yuan car rental deposit.
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On April 8, the college student and the merchant went to the Chengdu Shuangliu Audi 4S store to assess the damage, "The 4S store said that this small scratch can be repaired by technical means, and the contract hour cost is about 2,200 yuan." ”
"Car rental businesses insist that if the headlights are repaired, it will cause the price of second-hand cars to depreciate, the quality of the headlights will deteriorate, and the headlights will enter the water and fog on rainy days, affecting driving safety, requiring the replacement of 49,000 yuan of the original headlights, plus vehicle damage fees, lost work costs, a total of 68,800 yuan. The college student said he could not accept the plan and mentioned that when he picked up the car, the headlights of the car had fogged up.
After negotiations, the other party finally put forward three plans, one plan is to deal with it in accordance with the procedure, the rental party will directly send it for repair, and then will sue, including the headlight cost of more than 49,000 yuan, plus the vehicle damage fee of more than 19,000 yuan, counting the parking freight, lawyer fees, The litigation costs totaled more than 68,000 yuan; the second plan was for the rental party to apply for insurance, and the compensation cost was more than 20,000 yuan for depreciation plus insurance floating costs; the third plan was to send the vehicle to the car rental shop for a more familiar maintenance shop, with a lamp cost of 6,000 yuan, and a total of 8,800 yuan after deducting the loss fee of 2,400 yuan and 400 yuan.
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The college student said that during the period, the staff also said that if they did not pay compensation, they would be sued, which would affect their future employment and other aspects.
The college student said that in the end, they called the police to deal with it, but the other party turned around and left when they saw the police arrive. The college student believes that he has encountered the "routine" of the car rental company. He posted the process online for help.
Xinmin Evening News (xmwb1929) integrated Chengdu Wuhou District Housing Construction and Transportation Bureau, Xiaoxiang Morning News
Editor: Gong Zijun
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