Every reporter: Wu Linjing, Yang Qifei Every editor: Yang Huan, Sun Zhicheng
Recently, Chengdu's first special credit report, which can replace the certificate of no violation of laws and regulations, has been handed to business owners.
Behind the release of this report is the data collected and opened up since 2020 by 25 departments such as development and reform, industry and information technology, public security, and civil affairs. Enterprises only need to apply with one click, and they can obtain a certificate of whether there are violations of laws and regulations, without the need to run a bunch of departments and open a stack of certificates.
This digital system is the latest progress in Chengdu's construction of a digital government in recent years.
In the 2024 Chengdu Municipal Government Work Report, the optimization of the business environment will be regarded as the "No. 1 project" to deepen reform, accelerate process reengineering, improve service quality, and improve regulatory efficiency. However, Chengdu's business environment has moved from 1.0 to 6.0, and the common "one station, one window, one network, one time, one table" has become the standard configuration of government services at all levels. In what direction should the new iteration be carried out?
Chengdu's answer is to make itself a little more "smart" and "smarter", and forge a modern urban governance system and governance capacity.
More than two years ago, Chengdu initially set up the framework of the intelligent service system called "Smart Chengdu", and now, the "12345 Qinqing Online" and "Rongyi +" series of business environment brand building have achieved initial results.
"Digital reform is an important starting point for promoting the re-optimization and upgrading of the business environment. Among them, "digitalization" is the means, traction, and results, and "reform" is the fundamental.
From digitalization to intelligence and then to intelligent upgrading, a real and continuous reform is going deeper in this megacity.
The original intention of "intelligence".
"To meet the people's new expectations for a better life", this is the original intention of Chengdu to build a smart Chengdu.
"Hello, Chengdu 12345 hotline, how can I help you?" In the Q&A room, Zhang Ziying wore a headset and wrote down the other party's appeal with her flying fingertips.
As a 12345 hotline operator, the most common problems she used to deal with were "too noisy underneath the tunnel", "there was a peculiar smell at the garbage station", and "the gym ran away and wanted a refund...... From 2023 onwards, she will be transferred to the corporate service staff and will be responsible for the acceptance of corporate appeals.
The change in Zhang Ziying's role actually comes from Chengdu's integration and upgrading of services, including the 12345 hotline. At the beginning of 2023, Chengdu held a symposium on the launch of "12345 Qinqing Online" and the optimization of the business environment, and launched the "12345 Qinqing Online Service Platform for Helping Enterprises and Benefiting Enterprises": including the "12345 Hotline for Helping Enterprises" that can be dialed 24 hours ×a day, "Rong Yi Ban" for enterprises to run away less, "Rong Yi Xiang" to promote the precise and inclusive policies for enterprises, and "Rong Yi See" to solve various difficulties of enterprises face-to-face.
These online and offline services are aimed at allowing business entities to stand in the C position, "make great efforts to carry out actions to optimize and improve the business environment", achieve the services to the hearts of enterprises, and make the services to enterprises "accurate, high-quality and efficient".
This integrated innovation is not immediate.
In 2021, Chengdu put forward the idea of actively exploring a new path for the modernization of megacities, and to improve the "smart" level of the city through digital means.
In 2022, Chengdu officially issued the "14th Five-Year Plan for the Construction of a New Smart City", systematically planning the development path of Chengdu's construction of a smart city in the next five years. According to the plan, during the "14th Five-Year Plan" period, Chengdu will take the construction of a smart Chengdu city as an important decision for the city to comprehensively promote the construction of a new smart city, comprehensively promote the digital transformation of the city's economy, life and governance, and make the city run smarter and smarter.
What can a "smart" city look like?
From the perspective of people's livelihood, if the fire escape is occupied, the monitoring system can quickly report the occupancy to the local street office, quickly persuade the vehicle to leave, and ensure the smooth flow of the life channel; if there are elderly people in the community who care for the elderly at home, they can control everything through intelligent equipment and systems such as SOS alarms and smart sleep detectors;
From the perspective of enterprises, when the city has issued encouragement and incentive policy documents, enterprises do not need to apply, once the standard is met, the subsidy will be automatically delivered, and the use of big data to accurately match, "people looking for policies" to "policies looking for people";
2,500 years ago, Aristotle said that why do people come to cities because they live better in cities. The larger the scale of the city and the higher the level of development, the faster the flow and interaction of various elements within the city, and the greater the challenges of urban governance. "To meet the people's new expectations for a better life", this is also the original intention of Chengdu to build a smart Chengdu city and make the city smarter and smarter.
Transformative restructuring
With the help of the construction of "Smart Chengdu", Chengdu has started a new round of reform of urban governance concepts, governance models and governance methods.
Academics believe that at present, the digital transformation of the mainland government has entered a critical period and a deep water area, and how to solve the details has become the key to improving the level of the business environment.
For example, the boundaries of the role of the government in some areas are not clear, and further up, the coordination between some policies is insufficient, for example, the formulation of incentive policies by business departments may not fully consider the actual fiscal expenditure, resulting in the difficulty of policy implementation.
Chengdu's promotion of integrated innovation is intended to face these "hard bones" head-on. With the help of the construction of "Smart Chengdu", Chengdu has started a new round of reform of urban governance concepts, governance models and governance methods.
This is first reflected in improving the degree of "precision" and "quantifiability" of policies, which is the premise of smart government.
As one of the application scenarios of "12345 Qinqing Online", the goal of "Rongyixiang" is to promote the precise and inclusive policies of benefiting enterprises.
Feng Xiufu, director of the Chengdu Urban Operation and Government Service Management Office, once gave an example: At present, many policies support enterprises, and most of the documents are written in the "200,000 yuan to 2 million yuan" such reward and subsidy range, but the specific amount of reward and subsidy, who will determine the amount, and how to determine? It is a "fuzzy area" with flexible space.
To do the project of "Rong Yixiang", it is necessary to refine and digitize these systems, improve the accuracy and quantifiability of policies, reduce human discretion, and eliminate ambiguity. More than ever, this is tantamount to a reinvention that "hits the soul".
With the in-depth advancement of smart Chengdu, the overall logic of government governance will be transformed to "digital" and "intelligent".
For example, based on the requirements of "all in one network", on the "Rong Yixiang" platform, all kinds of government services will eventually move towards "the norm is the norm, not the exception", and in principle, "the services and policies facing market entities must be on the system".
Moreover, the work of digitalization is further upgraded.
In the planning of the smart Chengdu city, the "portrait" of policies and enterprises will be carried out, and the policies will be promoted to enjoy without application, enjoy when applying, and quickly review and redeem, which is often referred to as "policy looking for enterprises".
The key to the realization of this function mainly depends on the informatization construction and data sharing of government departments, as well as the improvement of automatic processing capabilities. At present, the "policy to find enterprises" has been working well in some policy areas in Chengdu, and the scope of application will be further expanded in the future.
These digital and intelligent improvements and transformations are forcing the government to change its past work model by means of reengineering processes.
As the relevant person in charge of the Chengdu Municipal Development and Reform Commission revealed, "Behind the report is the process of aggregating data from different departments, which not only promotes the data of various industries from scratch, but also makes everyone's data quality from existing to excellent." "The key to data quality optimization is to require all departments to standardize their working models, which in turn will drive the transformation of deeper work processes and concepts.
Digital lifeforms
The reform measures are connected by the dots and together form the digital foundation of the city.
Shan Zhiguang, director of the Department of Informatization and Industrial Development of the State Information Center and director of the Smart City Development Research Center, once pointed out that the biggest problem of smart governance is not that the technical means are not advanced, but whether the governor has the management level of smart governance and whether to set up an overall coordination mechanism.
The essence of transformation in the digital age lies in this binary structure of technology and governance:
Digital technology has become an important driving force for the reshaping and restructuring of social management systems, governance structures, public service models, and industrial development layouts.
Looking at a series of plans around Chengdu around the "smart Chengdu", it solves the specific problems faced by enterprises, drives the government's reform measures, connects the dots into a line, and together constitutes the digital base of the city, on which are all kinds of digital interfaces that are constantly generated, and the city has become a digital life, organism and intelligence.
And this idea of "point to area" and "from this to that" has also been implanted in the construction of the existing scene of "Smart Chengdu".
According to the relevant person in charge of the Chengdu Development and Reform Commission, according to the existing plan, the special credit report will "pave the way" for the construction of credit parks, credit blocks and credit business districts in the future, extending from the application of a subdivision to the empowerment of a district, and finally truly returning the market economy to the essence of "credit and rule of law economy".
Regional synergies are also imperative. One of the "blockages" of credit reporting is that it does not yet support cross-regional mutual recognition, which greatly limits the use of credit. In order to make the credit report from "encouraged" to completely "replace" existing means, it is inseparable from expanding from Chengdu as a city to a "metropolitan area" or even "urban agglomeration". To put it more broadly, this is also a requirement for building a unified national market.
What is more imaginative is that with the collection of more industry data, Chengdu also expects to further "use data to speak, use data to make decisions, and use data to manage".
Of course, in the face of greater opportunities, there must be greater difficulties in reform. As Fan Bonai, deputy dean of the Institute of Public Policy at Zhejiang University, put it, reform has pains or resistance, but when the competitiveness of cities improves, the value of reform will be revealed.
At present, Chengdu is going through the stage of "climbing the hill". After the preliminary construction, Chengdu feels that the work efficiency has been really improved, and the results of rapid response are also emerging, especially the government service reform for enterprises has received positive feedback.
In Chengdu, the wait-and-see mood has gradually been replaced by a consensus that "the way is right", and the new round of reform in Chengdu has increasingly shown a state of starting momentum.
Shan Zhiguang once reminded that the development of smart cities has entered a deep water area oriented by benefits and effects, and it is necessary to rethink "for whom" and return to the original intention.
Chengdu's original intention should be to serve more than 21 million people and nearly 4 million business entities, and it should make good use of the unique advantages of massive enterprise data and a huge population market.
This point has been prominently reflected in the construction goal of "Smart Chengdu" - to build a park city demonstration area that implements the new development concept, and to embark on a new path of transformation and development of a megacity.
Reporter|Wu Linjing, Yang Qifei
Editor|Yang Huan, Sun Zhicheng, Du Bo
Proofreading|Zhao Qing
|National Business Daily nbdnews original article|
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