On April 4, a woman in Yancheng, Jiangsu Province, said that her child had spent more than 2,000 yuan on a freshly knitted bracelet, but the store did not clearly mark the price at the time, and the adult was not present. According to the woman, the staff informed her when she requested the return that only a part of the money could be refunded.
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This incident has aroused public concern about consumer rights protection and merchant compliance operations. Many people accuse stores of not clearly marking prices and arbitrarily setting prices when consumers lack information, resulting in consumer losses. At the same time, there has been controversy over the handling of returns, with some arguing that the full amount paid by the consumer should be refunded.
In response to this incident, the relevant departments have launched an investigation and asked the store to strengthen management to ensure that the price of the product is clearly marked and complete consumption information is provided to customers. At the same time, the staff is also required to strengthen training, improve service awareness and legal awareness, and protect consumer rights and interests from infringement.
Consumers should pay attention to protecting their own rights and interests in the shopping process and ensure that every transaction is carried out under the condition that the price is clearly marked. At the same time, when encountering similar problems, they should promptly report and complain to the relevant departments to protect the legitimate rights and interests of themselves and other consumers.
It is hoped that through the exposure and investigation of this incident, more people will pay attention to consumer rights protection and the law-abiding operation of merchants, and jointly create a fair, transparent and standardized market environment.