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"The car has not moved, the heart is far away", this sentence is used in the car buying frenzy after the debut of the Xiaomi SU7.
Yesterday, Lei Jun reiterated a principle at the much-anticipated press conference: "You have the right to an unconditional refund within 7 days of the car purchase deposit." ”
However, with the astonishing record of 50,000 vehicles in 27 minutes, there are heated discussions and questions on the Internet - those rice noodles who have fast hands and press the "lock configuration" early, can they still enjoy this "regret medicine"?
Look at these various complaints, I really can't complain, and some people have placed an order and plan to return in a few days, what kind of strange things are these?
You know, buying a car is not as simple as buying a mobile phone, it is a heavy investment of trust, and it is also a long-term plan for personal taste and future life. As the saying goes, "Choice is an art, and decision is a kind of courage." "In addition to being excited, many people quickly selected the configuration for their favorite Xiaomi SU7 and locked the order, which means that they not only chose Xiaomi's innovative technology, but also made a good wish to look forward to the new car driving into life.
The instructions for booking clearly stated: the configuration can be modified within 7 days, refunded at any time, and the production stage will be entered after the configuration is locked, the configuration cannot be modified, and the deposit will not be refunded.
However, as the ancients said, "The opportunity must not be lost, and the time will never come." "From the moment consumers choose to actively lock the configuration, it is like finalizing a contract signed with Xiaomi - this is no longer the connotation that can be covered by the word "deposit" in a simple sense, but a legally effective "deposit". Lei Jun repeatedly reminded fans at the press conference: "Our deposit is like a seed of determination, once sown into a personalized custom field, it means that the production line is about to start, and this field is not allowed to be reversed." ”
"The deposit is not a deposit, the difference between one word and the responsibility is great. This is an incisive summary of this car-buying turmoil. For those voices who question why Xiaomi can't refund after locking the configuration, let's think about it from another perspective: if you are Xiaomi, in the face of every smart car produced according to the unique needs of customers, how can you accept returns after full production? After all, "a gentleman's word, a horse is difficult to chase", and the same is true for commercial transactions, both parties need to abide by the agreement, in order to maintain the fairness and justice of the market order.
Some people may feel aggrieved and think that Xiaomi should be more flexible in its handling. But the reality is that customized production is like firing porcelain, once in the kiln, the finished product is difficult to change. Therefore, every car buyer must consider carefully at the moment of clicking "lock configuration", because this is the truth of "no regrets, and the final situation is difficult to change".
The Xiaomi SU7 car buying experience is an interactive game that tests the sanity of consumers and the integrity of enterprises. Xiaomi clearly gave a grace period of "no reason to refund the deposit within 7 days", aiming to give consumers sufficient decision-making space, and after locking the order, it means that the investment of production and resources has been started. Therefore, understanding and respecting the rules is the attitude we should have in this car buying boom.
The next time something like this happens, let's remember the old saying: "Prudence is the only way to get the end right." At the same time, it is also expected that enterprises will continue to innovate service models while protecting the rights and interests of consumers, so that consumers can enjoy a more humanized car buying experience while pursuing personalization.
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