Yesterday, JD.com let me down again. I didn't expect to pit me again a year ago. Jingdong is no longer the Jingdong that used to be dedicated to consumers, and Brother Qiang's Jingdong once again broke the hearts of loyal fans.
Last Saturday, I was buying New Year's goods for customers on JD.com, thinking of buying some special products for customers and thanking them. There is still a week before the Chinese New Year, and I think there is more than enough time.
So, I placed an order and bought goods at JD's self-operated flagship store (JD Supermarket). When the order is placed, it shows the next day delivery. So, I sent a message to the client and wished him a happy new year in advance.
The next day, that is, last Sunday, I clicked on JD.com to check the delivery situation, and the results showed that the goods were being transferred. Transfer the goods, just transfer the goods, I think that the speed of Jingdong's transfer is very fast, and it can be done in two or three days, and it will be sent smoothly.
On Monday, the order screen showed that it would be delivered on February 6. I think it's okay and acceptable.
Yesterday morning, that is, on February 6th, I clicked on JD.com again to check, and the results still showed that it was expected to be delivered on February 6th. However, there is no logistical information.
I started to panic, I was worried about the moth, after all, I bought New Year's goods, and it would be meaningless to send them after the New Year.
So, on the morning of the 6th, I contacted JD human customer service on the JD app. The manual customer service confirmed that it was in stock and said that the warehouse had been urged.
I confirmed with the human customer service again, and the human customer service also confirmed that it will be sent out today. So, I put my mind at ease for a while.
On the afternoon of the 6th, I still felt a little apprehensive, so I clicked on the Jingdong app again to check, but there was still no logistics information.
So, I found a human customer service on the app again.
As a result, the manual customer service didn't know what to ask and didn't know, and kept losing contact.
I can only be patient and ask about the logistics and delivery again.
As a result, the manual customer service replied directly, it was out of stock, and then it continued to lose contact.
Under my questioning, as well as the screenshot of the manual customer service reply in the morning. In the afternoon, the manual customer service began to kick the ball, saying that there was a delivery in the morning, that is, there was a stock.
So the question is, whether there is any goods or not, I feel that the human customer service does not know at all. Since you don't know, why don't you ask? Why don't you solve it? You don't have the goods, just say, I'll refund the order. You hang us like this, isn't this a trap for us?
I instantly felt that JD.com's manual customer service was just a decoration, and he was the king who didn't work when he kicked the ball. So, I found PLUS phone customer service and called over.
The telephone customer service attitude is very good, saying to help me call the warehouse to understand the situation. And said that he would call me back before 18 o'clock in the afternoon. I don't agree, ask for a call back within an hour and a half, and the other party will try to give feedback.
As a result, until now, that is, on the 7th, the next morning, I haven't received a single phone call!
I was fooled by JD.com again!!!
Last night, I was disappointed because I didn't receive any reply from JD.com. So, I clicked on JD.com and applied for a refund. Then click on Tmall and place another order for New Year's goods.
Just now, I did an operation, that is, uninstall JD.com.
I'm sorry Brother Dong, I can't support you anymore.
Two months ago, there was a merchant delivery dispute, and I asked you JD to perform your statutory duties and negotiate with the merchant. As a result, your customer service is arrogant, and I feel that I, the "God", have been trampled on.
However, I believe in Dong Ge and continue to use.
As a result, this operation is simply trying to smash my job.
Weakly ask everyone, would it be better to have more?