JD.com announced another salary increase! This time, there are more than 20,000 front-line customer service, with an average increase of more than 30%
According to Jingdong Blackboard News, on February 5, Jingdong Group announced that from February 1, 2024, more than 20,000 JD front-line customer service employees will achieve an annual average salary increase of more than 30%.
JD.com said that JD customer service was established in 2009 and has now developed into the largest self-operated customer service team in the industry. In addition to paying "five insurances and one housing fund" for all employees, JD.com has established a set of multi-dimensional welfare care and talent development mechanisms.
It is worth noting that, according to a previous report by every economic network, the reporter of "Daily Economic News" learned from JD that from January 1, 2024, all online business colleagues of JD Retail, the original monthly performance salary and floating year-end bonus have been increased to the fixed salary, and they enjoy a fixed year-end bonus of 4 times the monthly salary, and the adjusted annual fixed salary will increase by nearly 100%.
Judging from the details of this salary adjustment, JD chose to significantly increase the fixed salary of front-line business employees led by JD procurement and sales, and improve the basic treatment of business personnel.
On the afternoon of December 28 last year, Jingdong issued a procurement and marketing convening order, calling on the Jingdong procurement and marketing brothers who are "traveling" to "go home". Jingdong said that after Jingdong procurement and sales returned to the company, the welfare age will continue to accumulate, and the age subsidy, housing security fund, continuing education, exclusive titles for old employees, and employee relief funds will be continued. The new policy on retail procurement and sales compensation also applies, and the salary will be raised when you go home.
According to Jiemian News, JD.com's last round of large-scale salary increases can be traced back to 2021, JD.com announced that from July 1, 2021 to July 1, 2023, it will take two years to gradually increase the average annual salary of employees from 14 to 16 salaries, and directly raise salaries for two months from the month of the announcement.
On November 22, 2022, Liu Qiangdong, the founder of JD.com, said in an email to all employees that he would implement "one rise and one drop" measure for the treatment of employees and executives. In terms of executive treatment, in order to improve the welfare of grassroots employees and reduce the pressure on the company as much as possible, from January 1, 2023, the cash remuneration of senior managers of JD Group will be reduced by 10%-20%, and the higher the position, the more it will be reduced. In terms of employee treatment, JD.com plans to gradually transform outsourced employees into Debang's own employees to ensure that outsourced employees can also enjoy the five social insurances and one housing fund treatment of their own employees.
At present, the e-commerce industry has entered a new stage of competition. As a platform that has witnessed the development of China's e-commerce industry from scratch, JD.com has made leading contributions in self-operation and logistics in the past, but it is undeniable that JD.com has also encountered some challenges in the current competitive environment. At the beginning of this year, Liu Qiangdong proposed the low-price reform for the first time when he held an internal retail group meeting. This low-price reform can be described as a self-revolution of JD in the new competitive environment, JD wants to abandon the original inherent thinking, and enhance the creativity and combat effectiveness of the whole company. The core idea of JD.com's self-revolution is to attach importance to talents - no matter how the competitive environment changes, in the final analysis, it is the competition of talents.
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Jingdong Group's third-quarter financial report shows that its revenue in the third quarter of 2023 will reach 247.7 billion yuan, an increase of 1.7% year-on-year. In terms of business segments, the revenue of its retail business in the third quarter was 212.1 billion yuan, an increase of 0.1% year-on-year, compared with a growth rate of 5% in the previous quarter. In terms of commodity revenue, JD.com's commodity revenue in the third quarter was 195.304 billion yuan, a year-on-year decrease of 0.9%, of which the revenue growth of electronic products and household appliances stagnated, and the revenue of daily necessities was 75.9 billion yuan, a year-on-year decrease of 2.3%. Service revenue reached RMB52.4 billion, accounting for 21.2% of the total revenue. In the third quarter, JD.com's net profit was 7.936 billion yuan, a year-on-year increase of 33.09%, and non-GAAP net profit was 10.6 billion yuan, a year-on-year increase of 6%.
In addition, the financial report shows that in the third quarter, JD.com's total expenditure on human resources (including its own employees and external employees) reached 25.9 billion yuan, and the total expenditure on human resources in the first three quarters was as high as 76.3 billion yuan, which was 3.7 times the net profit in the first three quarters. It is reported that at present, Jingdong has more than 560,000 employees, including hundreds of thousands of grassroots employees such as express delivery brothers, procurement and sales.
Editor|Wang Yuelong, Yi Qijiang
Proofreading|Lu Xiangyong
The daily economic news is synthesized from Jingdong Blackboard News, every economic network, interface news, and public information
National Business Daily