"Your whole house optical broadband has been installed, and now we are testing the internet speed. At Mr. Zhang's house, a resident of Shijiazhuang Yulong Community, China Unicom Smart Home engineers completed the installation of optical broadband in less than an hour, and measured the speed of the living room, bedroom, kitchen and bathroom of the customer's home one by one. When he saw that the internet speed in every room in his home reached Gigabit, Mr. Zhang was very satisfied.
In the gigabit era, Fiber to The Room (FTTR) has become a new trend in home networks. According to the "White Paper on China's Broadband Development (2023)" recently released by the China Academy of Information and Communications Technology, as of the end of September 2023, the number of FTTR users in China has exceeded 8 million.
In December 2021, China Unicom released an FTTR-based whole-home optical broadband package to provide users with the ultimate smart home experience on top of all-optical networks. Today, China Unicom leads the world in terms of FTTR user scale, and its whole-home optical broadband has won widespread praise.
A digital revolution for families
"Before, I used a gigabit router at home, and the network speed in the living room was OK, but the bedroom was very poor, and the connection would drop from time to time, and the children's online classes were also affected. After switching to whole-house optical broadband, the Internet speed in each house is very fast. Zhou Yong, who lives in Shangda Homestead in Chang'an District, is one of the first users in Shijiazhuang to install Unicom's whole-house optical broadband, and he said that this product meets the various needs of the whole family to access the Internet at home, and no longer has to worry about the network at home.
Many families have been plagued by the problem of Internet access - children need to take online classes, adults need to work online, and there are many smart devices at home, and they will be stuck when the Internet is at its peak...... Behind this is actually the historical problem of "gigabit access to the home, but difficult to enter the house with 100 gigabits", and the whole house optical broadband has successfully solved this pain point through innovative home networking technology, bringing a digital revolution in the family.
However, although fiber optics "penetrate" into every room of the home, they can be treated as "non-existent". In Zhou Yong's house, if you don't deliberately look for it, you won't notice where the optical fiber is. China Unicom's whole house optical broadband uses transparent optical fiber, the fiber fineness is close to 1 mm, which can almost achieve the effect of invisibility, even if it is laid along the door frame and baseboard from the entrance door to the living room, it does not affect the neatness and beauty of the decoration.
"We use professional tools to lay invisible optical fibers on walls, baseboards, ceilings and other scenarios, and the construction is fast and the effect is long-lasting and beautiful. Zhao Bo, CEO of Hebei Unicom Qiaoxi Zhonghua Street Grid, introduced.
Smart doors that send messages in real time, smart speakers of three different brands, the latest smart watches, smart glasses for making and receiving calls...... In Zhou Yong's house, in addition to the family's daily Internet surfing needs, there are also many smart devices that also need to be connected to the Internet. Zhou Yong said that the whole-house optical broadband can fully support the networking of these smart terminals, and even if the family uses the network at the same time, there has never been a jam.
In addition to achieving full coverage of Gigabit WiFi at home with more streamlined devices, whole-home optical broadband also brings seamless roaming experience to the whole house. The routers in each room can sense the signal strength of the user terminal with high accuracy, and quickly and automatically switch to the router with the best signal. When users move from one room to another, the WiFi connection can be switched instantaneously, so that WeChat calls, video conferences, games and other services can not be interrupted, and the whole house roaming can be switched with zero perception.
"With China Unicom's whole-house optical broadband, my live broadcast in my yard is also smooth. Uncle Shoushan, an Internet celebrity from the mountains of Chengde, said.
"Now our company and my home are equipped with Unicom whole-house optical broadband, and the network speed is fast, I really recommend it to everyone!" said Wang Rui, the anchor of "See Hebei".
From rural areas to cities, from mountainous areas to plains, from ordinary families to e-commerce live broadcast fields...... China Unicom's whole-house optical broadband is being integrated into thousands of households, bringing infinite imagination to the smart life of families.
A professional team that dares to promise
The installation and maintenance of whole-house optical broadband is inseparable from a professional and efficient service guarantee team. China Unicom has established a team of highly skilled and high-quality smart home engineers, with about 5,000 smart home engineers in Hebei Unicom alone. They practice services such as rapid response to appointments, on-time fulfillment door-to-door, time-limited machine repair, and professional networking speed measurement, and have achieved 100% in service timeliness and fulfillment rate.
When you arrive at the downstairs of the customer community, you will first call the customer to communicate whether it is convenient to go upstairs, and after getting permission, you will knock on the door, introduce yourself, show your badge, and put on your shoes to enter the house...... Every time a customer comes to install FTTR, China Unicom Smart Home engineers have a set of such standard actions.
In addition to training each Smart Home engineer and clarifying the standard process, professional equipment and digital means have also greatly improved the work efficiency of Smart Home engineers.
Hot melt rod + transparent optical cable, pipe threader, WiFi6 speed measurement mobile phone...... Each Unicom Smart Home engineer has such a set of equipment worth 20,000 yuan in his toolkit. These professional tools make the installation and delivery of smart home engineers more refined and efficient.
Digital means have also become the right-hand man of Zhijia engineers. Before the whole house networking, the smart home engineer understands the house structure of the customer's home, and can simulate the WiFi signal coverage effect after installing FTTR on the mobile phone, so as to determine the installation position of the main optical modem and the slave optical modem, and ensure the network effect after installation.
"This is not only fast, but also fast! Unicom service is good!" In Mr. Guo's house in the southeast Zhihuicheng community of Shijiazhuang, in response to the problem of customer network jamming, Zhijia engineers used intelligent tools to quickly know that the optical fiber was squeezed off by the corner of the table, and the network was restored within 15 minutes, so that the fault identification is more accurate.
In order to comprehensively improve the service capabilities of smart home engineers, China Unicom also launched the "FTTR Whole Home Optical Broadband One-Hour Delivery Challenge" in 2023. China Unicom's provincial branches have shown their swords, and further improved the practical skills and service quality of China Unicom's smart home engineers through competitions to promote learning and training through competitions.
Professional smart home products and intimate high-quality services jointly create a brand reputation. In 2022 and 2023, China Unicom won the "Best Digital Home Operator Award" and "Outstanding Digital Home Operator of the Year" awards at the World Broadband Forum (BBWF) respectively, confirming the development effectiveness of China Unicom's smart home business.
In the future, China Unicom will continue to optimize network capabilities, improve service quality, and innovate and launch more high-quality products to meet the growing needs of the people for a better life.