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"Five-color identification card" and "warm station" ...... Spring Festival warm-hearted service warms passengers' way home

author:China.com Information

CCTV News: January 29 is the fourth day of the Spring Festival. The reporter learned from the China Railway Group that on January 29, the national railway passenger flow will remain at a high level, and it is expected to send 12 million passengers, and it is planned to add 665 passenger trains. On January 28, the national railway sent 11.726 million passengers.

"Five-color identification card" and "warm station" ...... Spring Festival warm-hearted service warms passengers' way home
"Five-color identification card" and "warm station" ...... Spring Festival warm-hearted service warms passengers' way home

Judging from the ticket sales of 12306, more than 1,000 tickets can be sold in 1 second during peak periods. Beijing, Shanghai, Chongqing, Wuhan, Xi'an, and Chengdu ranked among the top six destinations for two consecutive days.

The railway department refines the service to warm the way home for passengers

During the Spring Festival travel period, the railway department increased the service for key passengers, refined various details, and made passengers more heart-warming on the way home.

"Five-color identification card" and "warm station" ...... Spring Festival warm-hearted service warms passengers' way home
"Five-color identification card" and "warm station" ...... Spring Festival warm-hearted service warms passengers' way home

In the past few days, the flow of passengers from Wuhan to Chengdu, Chongqing, Guangzhou, Shanghai, Beijing and other places has increased. Hankou Railway Station has newly opened a transfer center for transit passengers, which forms four independent areas with the "old, young, sick, disabled and pregnant" key passenger waiting area, children's play area and mother and child nursing room, where passengers waiting for the train are guided by special personnel and have priority to enter the station.

"Five-color identification card" and "warm station" ...... Spring Festival warm-hearted service warms passengers' way home
"Five-color identification card" and "warm station" ...... Spring Festival warm-hearted service warms passengers' way home
"Five-color identification card" and "warm station" ...... Spring Festival warm-hearted service warms passengers' way home

In Wuzhou, Guangxi, the elderly who travel alone, passengers with children and other passengers in need of help will be pasted with a small red flower on their arms when they enter the station. The Nanchang Bureau of the National Railway hangs a "five-color identification plate" next to the seats of key passengers such as the elderly, the young, the sick, the disabled, and the pregnant on the train, so that the staff can continue to pay attention to it and provide timely help.

"Five-color identification card" and "warm station" ...... Spring Festival warm-hearted service warms passengers' way home
"Five-color identification card" and "warm station" ...... Spring Festival warm-hearted service warms passengers' way home

As the number of passengers returning home for the Chinese New Year gradually increases, more and more items are prohibited or restricted from rail transportation at stations. Jinan Station provides express delivery and "hand-mail" services for passengers at the security checkpoint. A number of railway stations in Guangzhou have set up a number of free charging stations for passengers, each charging station can meet the emergency charging needs of up to 8 passengers for computers, mobile phones and other commonly used electronic products.

"Five-color identification card" and "warm station" ...... Spring Festival warm-hearted service warms passengers' way home

In response to the problem of too much luggage during the Spring Festival, the Xi'an Bureau of the National Railway has prepared a non-slip mat on the train to stabilize the storage of luggage. In addition, sachets of different colors are also prepared for passengers to increase the recognition of similar suitcases, so as to avoid passengers taking the wrong luggage.

"Five-color identification card" and "warm station" ...... Spring Festival warm-hearted service warms passengers' way home

On the basis of refining various service measures, the railway department has also increased the supervision of safety, especially the communication transmission system of high-speed rail, once there is a major failure, the high-speed rail will not be able to operate normally. In the Zhengxi high-speed railway, the Zhengzhou communication section of the national railway has comprehensively upgraded the communication transmission system, which has increased the transmission rate by four times compared with the previous one and increased the safety factor.

To meet the travel needs of passengers, additional trains will be added to popular routes

Passenger traffic continues to run at a high level, and the railway department has added trains on popular routes.

"Five-color identification card" and "warm station" ...... Spring Festival warm-hearted service warms passengers' way home
"Five-color identification card" and "warm station" ...... Spring Festival warm-hearted service warms passengers' way home

The Beijing Bureau of China Railway has increased its capacity in popular directions such as Harbin, Shenyang, Zhengzhou and Taiyuan. Guangzhou Railway Group focuses on adding trains to Nanning, Guiyang, Chongqing and other popular directions. The Chengdu Bureau of the National Railway has added more than 20 pairs of short- and medium-distance bullet trains from Maoxian to Emeishan, Chengdu East to Yibin, Zhenjiangguan to Chengdu East, and Chongqing West to Dazhou. Yinchuan Railway Station has added a total of 9 pairs of EMU trains on peak lines such as Yinchuan to Tianshui South and Yinchuan to Lanzhou West. In order to meet the demand for cross-border passenger travel, the railway department has increased the number of cross-border seats on international passenger trains on the China-Laos Railway to 350.

The dragon element dresses up the carriage and provides special services to warm the journey

During the Spring Festival, the national railway passenger flow (volume) continued to maintain a high level. The Henan Railway Department has launched special services to ensure that the majority of passengers travel safely, orderly and warmly.

"Five-color identification card" and "warm station" ...... Spring Festival warm-hearted service warms passengers' way home

On January 28, the Zhengzhou Bureau of the National Railway sent 463,000 passengers, and the passenger flow was concentrated in Beijing, Guangzhou, Shenzhen, Shanghai, Nanjing and Hangzhou. The railway department has made scientific arrangements to increase the supply of transportation capacity in key areas and popular directions.

"Five-color identification card" and "warm station" ...... Spring Festival warm-hearted service warms passengers' way home
"Five-color identification card" and "warm station" ...... Spring Festival warm-hearted service warms passengers' way home

The G7929 train connects the two cities of Henan, Puyang and Luoyang. On the train, dragon hats, dragon balloons, dragon-shaped lanterns and other dragon elements can be seen everywhere. The staff prepared cartoons, gourd paintings, paper-cuttings, etc., and invited passengers to participate in the interactive session to "put the finishing touch".

"Warm Station" warms the way home for migrant workers

With the Spring Festival approaching, in order to make the way home for migrant workers returning to their hometowns for the New Year more secure and warm-hearted, Guangdong launched the "Warm Station" large-scale Spring Festival care public welfare activity, providing nearly 20 kinds of free services for motorcycle drivers and inter-provincial truck drivers returning to their hometowns.

"Five-color identification card" and "warm station" ...... Spring Festival warm-hearted service warms passengers' way home

In the annual Spring Festival tide in Guangdong, there is always an army of motorcycles on the road. Most of them are workers who have come to Guangdong from other places to work, and will return to Guangxi, Guizhou and other places on motorcycles before the Spring Festival to reunite with their families for the Chinese New Year.

"Five-color identification card" and "warm station" ...... Spring Festival warm-hearted service warms passengers' way home

With the start of the Spring Festival in 2024, the Longshan gas station in Foshan, Guangdong Province ushered in a motorcycle team tens of meters long. Foshan Longshan gas station is a must for most motorcyclists returning from Guangdong to work.

"Five-color identification card" and "warm station" ...... Spring Festival warm-hearted service warms passengers' way home

With the launch of the large-scale Spring Festival care and public welfare activity of "Warm Station", migrant workers who returned to their hometowns on motorcycles came here one after another to enjoy free refueling and receive goods.

"Five-color identification card" and "warm station" ...... Spring Festival warm-hearted service warms passengers' way home

In addition, the gas station has also set up a "driver's home" to provide services such as rest, cooking, laundry and dry clothes for returning migrant workers such as motorcycles and inter-provincial truck drivers.

Source: CCTV

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