If you find that the refund did not arrive in time after the 12306 refund, don't worry, here is a way to help you solve this problem.
First of all, you need to open the 12306 official website and find the "Warm Service" option on the home page.
Next, in the "Warm Service" page, you need to click on the "Complaint" option.
Then, in the "Complaints" page, you need to select the "Refund & Change Complaints" option.
Follow the prompts on the page to enter your refund order information and ensure that the information is accurate. Finally, click Submit to complete your complaint.
Once you have completed your complaint, you can check the progress of your complaint on the Complaint Progress Enquiry page.
Normally, 12306 customer service staff will deal with your complaint within a short period of time. If you haven't received your refund for a long time, you may consider contacting your bank or payment institution to check the status of your refund.
Please note that in order to ensure that your rights and interests are protected, it is recommended to check with the relevant customer service staff for the refund policy and procedures before refunding the ticket.
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