Spring snow is full of air, and it looks like flowers blooming everywhere. The first snow of 2024 arrived as scheduled, draping a thick white veil on the land of Pidu. Although the weather is cold, the hearts of the people are warm, and the simple praise and sincere pennants of the patients make this cold winter suddenly have a strong warmth, which further demonstrates the trust and affirmation between doctors and patients.
Intimate service warms people's hearts, and the elderly are moved to send pennants
A few days ago, a warm scene was staged in the Department of Respiratory and Critical Care Medicine of Chengdu Pidu District People's Hospital, and the septuagenarian Granny Zhou personally sent a pennant embroidered with "superb medical skills of doctors and careful and thoughtful nurse service" to thank all the medical staff of the department for their careful treatment and sincere care.
Due to the sudden drop in temperature in winter, Granny Zhou had cough, phlegm, and chest tightness after being cold, and the elderly went to the hospital for medical treatment accompanied by their family members. After being admitted to the hospital, he was diagnosed with "chronic obstructive pulmonary disease" after various detailed examinations. During the hospitalization, the department director Qingcuo and the department experts formulated a detailed treatment plan for the patient's condition, and soon the old man's cough and phlegm were significantly reduced, and the family also saw the hope of recovery. The rigorous diagnosis and treatment and meticulous care of the medical staff made Granny Zhou feel as kind as a family member and made her feel warm, so she made a special trip to ask her family to order a pennant to thank all the medical staff for their meticulous treatment and care.
It is difficult to heal the wound and once remove two pennants to express gratitude
"The doctors and nurses are busy changing dressings for me every day, and they are very conscientious, so that I can get better so quickly, go to many hospitals, and finally be cured here, I am very moved, thank you!" A few days ago, Brother Zhou sent two pennants to the medical staff of the Burn and Trauma Department respectively, and said excitedly.
Nine months ago, Brother Zhou underwent surgery for a lump at the root of his right thigh, and the postoperative wound was difficult to heal. In order to treat the disease thoroughly, Brother Zhou came to the hospital after many inquiries and learned that the District People's Hospital has rich clinical experience in the treatment of refractory wounds. Through detailed consultation and examination, the director of the department, Wang Xiangning, and the attending physician Du Jia diagnosed Brother Zhou as "skin ulcer with sinus tract formation", because the patient has a history of diabetes, the wound healing is particularly difficult, and timely surgery is required to remove the ulcer wound.
After obtaining the consent of Brother Zhou, the burn and ulcer team formulated a detailed treatment plan for him, and the surgical team successfully performed wound cleaning and wound repair surgery. After the operation, under the careful treatment and care of the medical staff, the patient's wound gradually healed and recovered. On the occasion of being discharged from the hospital, Brother Zhou specially customized two pennants and sent them to the medical staff, thanking the medical team for relieving him of the stubborn perineal sinus tract disease that had plagued him for nearly a year, as well as the meticulous treatment and careful care during the hospitalization.
The high-quality medical services were praised, and the two pennants were "doubled" satisfied
"Thank you to all the medical staff in the department for their careful care during my hospitalization, the doctors are highly skilled, the nurses are good, it is your joint efforts that can make me recover so quickly!" A few days ago, Brother Du and his family members went to the spine surgery nurse station with two pennants in their hands to thank the medical staff for their care and care during the hospitalization.
Dr. Xiao Bo and his team carefully examined and formulated a minimally invasive spine surgery plan, and the patient's condition was stable after the operation. During the hospitalization, the doctor in charge, Zhao Qiang, went to the patient's bedside several times a day to check the postoperative recovery, communicated with the family in time to adjust the treatment and rehabilitation plan, and the department nurse instructed the patient to exercise the function every day, reminding the patient of the diet and precautions for postoperative rehabilitation over and over again. The dedication of the medical staff, the patients and their families were remembered in their eyes, and in order to express their gratitude, they specially presented a pennant to the doctors and nursing staff of the spine surgery department.
The paper is short and long, and the doctor-patient relationship is endless
"Doctors and nurses are thoughtful and have a satisfaction score of 100 points" and "The nurses treat them like their own family members and are trustworthy" These two short and simple handwritten thank you letters without flowery words, but full of gratitude, are the sincere words of the two elderly people in the second ward of the Department of Cardiovascular Medicine to the medical staff, and they are also silent thanks.
During their hospitalization, they personally felt and witnessed the high sense of responsibility and rigorous medical attitude of the medical staff of the department, and they also felt the meticulous service of the medical staff in the process of treatment and nursing. To this end, the two elderly people coincidentally wrote a letter of thanks in the patient's opinion book to express their sincere gratitude to the medical staff of the department.
The affirmative words on the banner expressed a high degree of affirmation and praise for the high-quality service and superb medical skills of the medical staff, which made this cold winter more warm. We will keep in mind the patient-centered service concept, practice the solemn oath of caring for patients, serving patients, and safeguarding patients' rights and interests, and continuously improve the people's sense of access, happiness and satisfaction with medical treatment.
The snow has arrived, may all the rush be meaningful, and may all the good things be realized. Pi medical people will be fearless of the cold winter, rain or shine, to escort the people's health. (Huang Xingxing, Pidu District People's Hospital, Chen Yuanhang, physician Baochuan Health Center)