#Bank tellers argue with customers and yell and roll#The service industry is easy to have conflicts, sometimes it is not as good as the customer's wishes, the customer will initiate difficulties, and sometimes the service staff has a bad attitude, which is too common in life.
Recently, a man posted a video saying that he went to the bank to do business, chatted with the teller brother and said, "You are still a little fresh meat, they are all old fritters". Suddenly, the female teller next to her lost control of her emotions, quarreled with the man, and asked the man to "get out".
After the female teller threw the notebook and left, the man still asked the woman who had just let him get out of the service, and the female teller was still angry when she returned, refused the service, and left after smashing things again.
The female teller's behavior has cost her dearly, and the bank has admonished the teller and deducted a 5% penalty from the 2023 performance pay.
Could it be that the reason why the woman's emotions were out of control was because he said that she was an old fritter and felt that her self-esteem was frustrated?
The man was not too satisfied with the punishment the woman had suffered, and he wanted to fire the female teller. The bank said that the man, after the bank card was released, may have been delayed, so he has been scattering and withdrawing at window No. 4, and the teller has been handling it carefully. 5 cents, one piece, 100, and then take it and save it again, repeating it up to 26 times.
Feeling that it was an act of revenge on the bank for delaying his time, the man came to the chat with the teller No. 4, "You are still a little fresh meat, they are all old fritters." The female teller next to her lost control of her emotions when she heard this.
The female teller's emotional out-of-control did not comply with the work rules and was also punished.
The customer's behavior is also powerless to complain, so many times of scattered and scattered, it is really incomprehensible, it is a waste of other customers' time.
Is there anything you would like to say about this?