3 mobile phones on the same flight showed 3 prices, and users questioned the big data killing, and Fliggy responded

Interface News Reporter | Li Rujia

Interface News Editor |

Recently, a passenger posted a video saying that when booking a ticket on the Fliggy platform, he found that on the same day, at the same time, and on the same flight, he used 3 mobile phones to search but showed 3 prices. The passenger questioned that this was Fliggy's big data killing.

According to the passenger's video, when searching for flights from Zhengzhou to Zhuhai on February 7, the page showed that China Southern Airlines flight CZ6489 departed at 8:20, and the prices displayed on the three mobile phones were different, which were 400 yuan, 481 yuan and 1330 yuan. Among them, 1330 yuan is the search result of Apple's mobile phone, and some users in the comment area question whether the price is related to the mobile phone model.

Screenshot of the breaking video of the revelation

On January 18, Fliggy responded to Jiemian News that it was trying to contact the customer in the video to verify the situation since yesterday, and did not rule out that the agent had made a mistake in placing the price or the account in the video had received a large amount of coupons, and if the consumer found that the price was abnormal, he could contact Fliggy for the first time.

The interface news reporter also searched and verified this flight, and found that different users did not display the same price due to the different coupons they enjoyed, but the price difference was not particularly large.

The reporter searched for two Apple mobile phones and an Android mobile phone at the same time and found that the price displayed on one of the Apple mobile phones on February 7 was 1,238 yuan, and the price displayed on the Android mobile phone and another Apple mobile phone was 1,308 yuan.

Further pulling the discount details, you can see that the original price of the ticket is 1330 yuan, and the account that shows 1238 yuan enjoys a discount of 70 yuan for China Southern Airlines members, as well as a surprise discount of 22 yuan, while the account that shows the price of 1308 yuan only enjoys a surprise discount of 22 yuan.

Subsequently, the reporter used one of the Apple mobile phones to switch accounts and then searched, and found that the account could not receive a surprise discount of 22 yuan, and the flight price was 1330 yuan.

Interface News reporter searches for screenshots

In response to this phenomenon, the reporter called Fliggy's customer service for consultation, and the customer service said that the surprise discount is randomly distributed, and there is no guarantee that every account can receive it. China Southern Airlines membership discount is an airline activity, which cannot be queried on the Fliggy platform, and whether you can receive the discount may be related to whether the mobile phone number bound to the Fliggy account is registered as a member of China Southern Airlines, and you need to consult China Southern Airlines for the specific method of receiving it.

Similar news questioning the ripeness of big data often appears, but the platform denies it, attributing it to factors such as price changes, caching, system delays, and different discounts.

The Supreme People's Court has said that it will resolutely stop "big data killing". The Ministry of Culture and Tourism has also issued an opinion, requiring online tour operators to take practical measures to avoid big data killing, false publicity, false bookings and other acts that infringe on the rights and interests of tourists.