Introduction:
As a bright spot in the mainland's transportation industry, high-speed rail is deeply loved by passengers for its safe, fast and comfortable characteristics. However, in recent years, many people have found that the number of people choosing high-speed rail travel is significantly decreasing. This paper analyzes the causes of this phenomenon, discusses the dilemma faced by high-speed rail, and gives suggestions for coping with it. It is hoped that the relevant departments will pay attention to improvement and make the pearl of high-speed rail shine again.
First, the problem of service quality is prominent
With the rapid increase in the operating mileage of China's high-speed railways, the overload of some lines has led to a shortage of seat tickets, and crowded carriages are the norm.
At the same time, the work intensity of the flight attendants on some lines has increased significantly, and the service attitude has also deteriorated significantly, making it impossible to respond to passengers' demands in the first time. In addition, during peak hours, the smell of the carriage is obvious, and the hygienic environment is worrying, which seriously affects the travel experience. According to incomplete statistics, the satisfaction rate of a certain line has dropped from 95% at the beginning of its opening to 63%.
Second, the fare of high-speed rail continues to rise
In recent years, fares on many high-speed rail lines have increased by 10%-15%. Industry insiders said that with the increase in operating costs and the opening of more lines, the price increase is more reasonable.
But for many passengers, it is still difficult to accept. Some people complained, "It's only a few extra dollars, but it's just not happy." Due to the price factor, many passengers have turned to the ordinary railway, which has a more favorable fare in the green car.
Third, the impact of private cars and black cars is significant
With the realization of a well-off life and the booming automobile market, the use rate of private cars has increased significantly. In addition, the highway is free of charge during the holidays, which greatly promotes the development of self-driving tours.
In terms of transportation choice, many people no longer consider high-speed rail, but directly choose private cars or chartered cars to travel. There are also some passengers who choose black cars that are more affordable but have greater safety risks. This phenomenon has had a great impact on the market share of high-speed rail.
Fourth, the difficulty of buying tickets and grabbing tickets is prominent
During special periods such as the Spring Festival, it is difficult to find a ticket for high-speed rail. Even if you buy a ticket successfully, you have to put a lot of effort into grabbing tickets, speeding up or switching through multiple ticket purchase channels.
This kind of high-intensity operation increases the psychological burden of passengers, and it is also easy to cause unnecessary interpersonal disputes, which discourages many passengers. Industry experts suggest that relevant companies further improve the ticket purchase system and open up more channels, so that the majority of users can complete the ticket purchase without leaving home.
Conclusion:
To sum up, high-speed rail is facing many problems. To reverse this situation, relevant enterprises and government departments must pay great attention. Measures such as rationally arranging the operation plan of some routes, improving the level of service quality management, cracking down on the phenomenon of black cars, and improving the ticketing system will greatly improve the environment. Let the high-speed rail regain its glory is just around the corner.
User Comments:
Netizen A: The analysis of the article is clear, the data is sufficient, and the suggestions are realistic. It is hoped that operators will pay attention to improvements, so that high-speed rail fares are stable, ticket purchase is convenient, and services are in place. This is the fundamental way out.
Netizen B: The author's suggestion is good. But too idealistic. The fundamental problem is that the natural profit margin of high-speed rail is not high, and it is difficult to provide ultra-high configuration. High-speed rail, which undertakes the important task of the national economy and people's livelihood, is destined to be as extravagant as airplanes and cruises. Passengers are advised to empathize and cherish the existing achievements.
Netizen C: As a perennial user of high-speed rail, I don't think there is much possibility of significant improvement. Because of the huge volume of high-speed rail, it brings great pressure to resources and management. Only when passengers themselves are more considerate and tolerant and actively cooperate can more problems be eliminated from the source.
Netizen D: The article does not talk about major quality and safety accidents such as possible system failures of high-speed rail. This poses a major hidden danger to the safety of the lives and property of the majority of users. It is hoped that the state will strengthen supervision in this regard. Strictly prevent serious accidents!
To sum up, high-speed rail enterprises should actively respond to the current predicament. On the premise of ensuring safety, we will reasonably optimize the operation plan, open up the ticket purchase channels, strictly require the service level, and maintain the price stability to the greatest extent. This requires the cooperation of operating enterprises and government regulatory departments to achieve results. At the same time, it also requires the tolerance and understanding of the majority of passengers to tide over the difficulties together.
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