The courier staff opened the express blind box to sell shoes in a live broadcast, and the original 79 yuan a pair of shoes was only sold for 29.9 yuan, and many of these shoes were refunded or rejected by the buyer after being sent by the e-commerce.
According to a report by Jimu News on January 10, Ms. Qin, an employee of an e-commerce company in Wenling City, Zhejiang Province, said that the company has opened stores on multiple platforms, and its warehouse is located in Daxi Town, Wenling City. On January 4, she saw a man selling shoes live online, selling his company's products. He directly opened the express, like selling a blind box, what he dismantled and what he sold, and if someone in the live broadcast room took a fancy to it, he would send it out. We sell shoes for 79 yuan, and he sells them directly for 29.9 yuan. ”
Live broadcast screen (video screenshot)
Ms. Qin said they inquired and learned that the man's surname was Cai, a local who worked at a Zhongtong express delivery point. Ms. Qin and her colleagues found the man's home and found that the other party was selling shoes on a live broadcast, so they called the police. "There are our company's cards at the live broadcast site, and there is also our company's label on the express box, which is 100% ours. Ms. Qin said.
Ms. Qin found the company's card at the scene (video screenshot)
The next day, Ms. Qin and others found the Zhongtong Express point in Daxi Town and found a large number of goods from the company, "There are 1,600 orders from our company alone, and there are other merchants." Ms. Qin said that someone at the scene explained that the goods were rejected by the buyer and temporarily placed at the express delivery point. However, according to the procedure, the buyer's rejected list will be returned to the seller after being placed at the express point for two or three days, and some of the orders on the scene are from November last year, and Ms. Qin and others reported to the police again.
The courier found by Ms. Qin at the outlet (video screenshot)
According to Ms. Qin, some of the goods sold by the courier staff at low prices were returned by the buyer after the delivery of the goods and were intercepted, some of the buyers chose to return the goods after receiving the goods, and some were sent from the warehouse to the express delivery point before they had time to scan and register. "We have been shipping there for three years, and the earlier courier data needs to be provided by the courier company. In the past six months, we have recharged more than 1 million orders from them, but only more than 900,000 orders have actually been issued. As for how many orders are lost, you still need to check with the courier company. Ms. Qin said that the express company had checked more than 1,000 orders before, but this was only a part, and the whole number was very large.
Ms. Qin explained that in the past, there would be couriers that were rejected or returned by buyers, but the amount was not too large, which was considered normal loss. But since November last year, the company has lost a lot of goods, "I think it's strange that I have sold so much, but I just haven't made any money." ”
According to Ms. Qin, when Cai made a record at the police station, he said that several employees were involved in the matter. At present, the courier company is also actively cooperating with them to check the number of lost goods.
According to the surging news, on January 10, in response to the incident of "Zhongtong Express employees live selling other people's express delivery at low prices", Zhongtong Express responded to reporters that on January 9, the Zhongtong outlets involved have reported to the police and will actively cooperate with the police investigation, and will actively negotiate with customers.
Some industry insiders told reporters that if this matter is true, not only the merchants will suffer losses, but the Zhongtong outlets involved will also face a large number of customer compensation and e-commerce platform penalties.
According to the official website, Zhongtong Express was founded on May 8, 2002, is a comprehensive logistics service enterprise with express delivery as its core business, integrating cross-border, express, commercial, cloud warehouse, aviation, cold chain, finance, intelligence, Tuxi community life services, fast digital marketing and other ecological sectors. It was listed on the New York Stock Exchange on October 27, 2016 and in Hong Kong on September 29, 2020, becoming the first express delivery company to be listed in both the United States and Hong Kong, China.
According to the unaudited financial results of ZTO Express for the third quarter of 2023, the revenue in the third quarter of last year was 9.076 billion yuan, a year-on-year increase of 1.5%, and the net profit attributable to the parent company was 2.345 billion yuan, a year-on-year increase of 21.19%. Gross profit margin increased to 29.8% from 27.3% in the same period of 2022. In the first three quarters of last year, the revenue was 27.799 billion yuan, a year-on-year increase of 8.99%, and the net profit attributable to the parent company was 6.557 billion yuan, a year-on-year increase of 41.13%. In 2022, ZTO Express's annual business volume reached 24.4 billion pieces, a year-on-year increase of 9.4%. According to the financial report, in the third quarter of 2023, Zhongtong's parcel volume increased by 18.1% year-on-year to 7.5 billion pieces, and its market share expanded to 22.4%.
As of the close of trading on January 10, ZTO.N, 2057.HK's Hong Kong stocks were at HK$150.6 per share, down 0.4%, and U.S. stocks were at US$19.5 per share before trading, down 0.76%.
Editor|Cheng Peng, Du Bo
Proofreading|Wang Yuelong
Cover image source: Screenshot
The daily economic news is synthesized from The Paper (Reporter: Shao Bingyan), Jimu News (Reporter: Manda), and Jinyun
National Business Daily