A woman recently revealed on social media that she spent 358 yuan to sign up for a two-day tour of Harbin Snow Town, Heilongjiang. However, she encountered some unpleasant experiences during her travels. According to her account, the tour guide tried to force the sale of the package, but she did not buy it. In retaliation, the tour guide made her pout her ass and wait.
This incident has caused widespread concern and indignation. People have condemned the behavior of the tour guides, believing that they violate professional ethics and the rights and interests of tourists. On the 8th, the official Weibo of the Bureau of Culture, Sports, Radio, Television and Tourism of Shangzhi City, Heilongjiang Province, issued a notice in response to the incident.
The report stated that after investigation, the tour guide involved did not abide by professional ethics and used uncivilized language. This is not only a violation of the regulations of the tourism industry, but also a violation of the dignity and rights of tourists. According to Article 22 of the Measures for the Administration of Tour Guides, tour guides shall abide by professional ethics, respect tourists, and shall not use insulting language or behavior.
In order to safeguard the rights and interests of tourists and the order of the tourism market, the travel agency involved has dealt with the tour guides involved accordingly. The tour guide also realized his mistake and publicly apologized to the tourist, and the two sides have reached an understanding. In addition, the relevant departments have also launched an investigation into the travel agency involved and will deal with it in accordance with relevant laws and regulations.
This incident reminds us once again of the importance of regulated management of the tourism industry and the professional ethics of tour guides. Tour guides are an important part of tourism services, and their behavior directly affects the travel experience and satisfaction of tourists. If tour guides do not abide by professional ethics, it will not only damage the rights and interests of tourists, but also have a negative impact on the image and credibility of the tourism industry.
The tourism industry needs to strengthen the training and management of tour guides to ensure that they have good professional ethics and service awareness. At the same time, tourists should also understand their rights and interests, and have the courage to defend their dignity and interests. Only in this way can a healthy and orderly tourism market be established, so that tourists can enjoy a better travel experience.
Travel agencies should also strengthen the quality management of tourism products to ensure the rationality and transparency of tourism products. The tour package should clearly understand what services are included, and tourists should clearly understand the services and benefits they will enjoy when registering. This prevents similar incidents from happening again and increases visitor satisfaction and trust.
This incident once again highlights the importance of management and professional ethics of tour guides in the tourism industry. Only by strengthening management and training and ensuring the professional ethics and service quality of tour guides can we provide tourists with a better tourism experience and establish a healthy and orderly tourism market. We hope that the relevant authorities will step up their efforts to strengthen the supervision of the tourism industry, protect the rights and interests of tourists, and make tourism a pleasure and enjoyment, rather than an unpleasant experience.