With the increasing number of cars and the rapid development of intelligent transportation systems, the Electronic Toll Collection (ETC) has increasingly become an important part of national transportation construction and plays an increasingly important role. The purpose of this paper is to explore the current situation and future development trend of ETC electronic toll collection system, and to make an in-depth analysis of its changes and challenges.
Since its promotion, the ETC electronic toll collection system has gradually covered the national road network and has become the preferred convenient payment method for the majority of car owners. However, under its popularity, it has also raised many problems and challenges, raising deep concerns about its future development.
ETC electronic toll collection system, invented by Germany in the 80s of the 20th century, is intended to solve the problem of serious congestion during the peak period of traditional manual toll collection channels, and even lead to traffic paralysis. The system inputs the prepaid information into the electronic device in the vehicle, and automatically charges when driving to an intersection or toll office equipped with a sensor, without stopping to pay, which is well received by the majority of car owners. However, today, the ETC electronic toll collection system is facing many problems to be solved.
It is understood that many banks have adopted some unreasonable charging strategies or bundled sales when promoting ETC electronic toll collection business. For example, it is publicly stated that only the credit card of the Bank can enjoy the ETC discount, or the user is required to pay a huge amount of deposit and purchase wealth management products before applying for the ETC electronic tag. This model not only puts additional financial pressure on car owners, but also invisibly infringes on customers' right to make their own choices. In response to this phenomenon, the relevant regulatory authorities have introduced a number of measures to regulate and strive to protect the rights and interests of consumers.
In addition, in the practice of the ETC electronic toll collection system, there are also phenomena such as arbitrary deduction and repeated deduction at toll stations. In order to improve the efficiency and accuracy of toll collection, the ETC electronic toll collection system and its supporting facilities have been introduced in various places, but a small number of toll stations are not standardized and do not strictly abide by the regulations. Some toll booths charge tolls based on the maximum limit instead of the actual distance driven, some places collect tolls multiple times instead of just one time, and some toll booths even have omissions, miscalculations or even misremembering. These problems undoubtedly infringe on the practical interests of the majority of car owners, and reduce their trust and satisfaction with the ETC electronic toll collection system.
At the same time, equipment failure and card reading errors are also problems that cannot be ignored in the ETC electronic toll collection system. As a high-tech application, the ETC electronic toll collection system is highly dependent on wireless communication technology and the stable working state of electromechanical equipment. However, due to various factors, such as equipment aging, changes in meteorological conditions, man-made damage, etc., the stability and accuracy of ETC electronic toll collection equipment will inevitably fluctuate, and the problems that may cause card reading errors and over/undercharge tolls have to be worrisome. It is particularly worth noting that some car owners have reported frequent problems such as inaccurate card reading and billing errors when using ETC electronic toll collection equipment. The frequent occurrence of these situations not only causes car owners to lose unnecessary expenses, but also has a negative impact on the reputation and marketing of the ETC electronic toll collection system.
In the face of these problems and shortcomings, policymakers and relevant departments have actively taken countermeasures to promote the reform and improvement of the ETC electronic toll collection system. The first task is to strengthen the supervision of banks suspected of violating the rules, and the regulator has formulated strict rules and regulations and operating procedures for handling ETC electronic toll collection business, and clarified the exact services that banks should provide and the responsibilities that need to be assumed. On this basis, for those banks that violate the law, the relevant government departments will resolutely implement punitive measures and warning letters.
In order to improve the reality of indiscriminate toll collection and repeated deduction of toll fees at toll stations, local governments have vigorously promoted the improvement of payment methods and channels. Some expressways have already implemented automatic toll collection for mileage, some localities have begun to try automatic toll deduction in stages, and more advanced areas have implemented unified automatic toll deduction as a whole; in view of the current situation of abuse of power and repeated deduction of fees at individual toll stations, various localities have launched thorough elimination and correction activities.
Of course, in response to the problem of equipment failure and identification error, the relevant departments have vigorously strengthened the inspection and maintenance of electronic equipment in order to efficiently eliminate and solve potential hidden dangers. Relying on increasingly mature software and hardware development technology, ETC electronic toll collection equipment will become increasingly intelligent and personalized, bringing users a more convenient and high-quality experience. Quality and service at the same time, only in this way can we win the trust and support of the consumer market and the public.
Source: Gengen said the car