A cafeteria in Shandong recently had an extremely embarrassing incident: a female customer actually took off her body hair and put it in the hot pot, and then demanded a high amount of compensation from the restaurant. This incident became popular on the Internet, not only showing the ugly side of human nature, but also reflecting some problems in the current society.
I. Cleaning up the case
According to media reports, when the female customer was eating in the restaurant, she first looked around, then put her hand into her pants, took out something and threw it into the hot pot. Subsequently, she approached the waiter, claimed that there were hairs in the hot pot, and demanded three times the compensation. At first, the waiter did not notice anything unusual, but soon discovered what the woman had done through surveillance video.
I thought that this was the end of the matter, and the woman had left. However, the next day, she contacted the owner of the store and still demanded compensation, with bad language, a tough attitude, and even a threat to report it. Finally, the boss exposed the surveillance video to the Internet. After the exposure, the woman immediately contacted her boss to apologize, claiming that she was still young and hoped to open up the net. In the end, the boss did not investigate or call the police.
It is understood that the hot pot restaurant where the incident occurred is located in Kuiwen District, Weifang City, and is a large-scale hot pot self-service restaurant. On the day of the incident, a young woman in her 20s was dining in the store, and the surveillance video showed that the woman looked around with a smile on her face, put her hand into her pants, and took out a handful of body hair and put it in the hot pot. Subsequently, the woman immediately approached the waiter, claiming that multiple pubic hairs appeared in the hot pot, and demanded three times the compensation from the restaurant.
However, the woman's plan failed. The possibility of multiple intact pubic hairs appearing in the hot pot is very small, and the waiter judged that there was a problem with the woman, and immediately retrieved the surveillance video, and sure enough, he found the woman's unusual behavior. Although the evidence was available, the restaurant did not crack it out for the sake of protecting the privacy and face of the female diners, but only rejected the woman's claim for compensation. The woman also obediently paid the bill and left.
Unexpectedly, the good times did not last long. The next day, the woman contacted the owner of the shop, still claiming that she was unwell, demanding compensation and threatening to report it. The boss tolerated many times to no avail, and finally exposed the surveillance video to the Internet. After the exposure, the video quickly spread on the Internet, causing heated discussions. Most netizens expressed their indignation at the woman's shameless behavior, and scolded her for being "too disgusting" and "worrying about her character".
2. Legal analysis
From a legal point of view, the woman's behavior preliminarily constituted the crime of fraud. Article 266 of the Criminal Law of the People's Republic of China stipulates: "Whoever uses fictitious facts or conceals the truth to obtain public or private property by fraud, and the amount is relatively large, shall be sentenced to fixed-term imprisonment of not more than three years, short-term detention or controlled release, and/or a fine." In this case, the woman deliberately distorted the facts with the intention of defrauding the store's property, knowing that what she had put in was not a real "foreign object", and her behavior was suspected of fraud, and if the amount was large, it could constitute a crime.
In addition, the perpetrator may also face tort liability. According to Article 1036 of the Civil Code of the People's Republic of China, a person who intentionally or negligently damages his or her business reputation shall be liable for damages. In this case, the woman's actions damaged the business reputation of the store, and the store could require her to bear the corresponding civil liability.
3. Reflect on social issues
This case reflects some social problems that deserve our deep consideration. For example, people's sense of integrity is indifferent, the concept of the rule of law is weak, and some people are still stuck in the traditional consciousness of "turning big things into small things and small things"; There is an excess of awareness of consumer rights, and some people are often overkill; The service quality and management level of some businesses need to be improved. These problems are mutually causal and require the concerted efforts of society as a whole to catch up.
People do not have a strong sense of integrity, and they often do not care about the concept of the rule of law. For example, the woman in this case even ignored basic business ethics and consumption rules, let alone reverence for the law. This kind of person is precisely relying on the traditional "big pie" consciousness to survive to this day. It can be seen that the lack of legal education has led to a considerable number of people's sense of integrity and moral bottom line staying at a very low level.
On the other hand, some consumers pay too much attention to personal rights, which is especially prominent in the Internet era. In the name of "the customer is God", some consumers make trouble unreasonably and do whatever they want on the grounds that their rights and interests are damaged. The woman's behavior in this case also has the shadow of imitation and Xi of this behavior pattern. This excessive expansion of the sense of rights and interests is also worrying.
Of course, the use of these behavioral means by consumers also reflects the low level of management of some service industries and the inability to properly resolve consumer disputes. In this case, the store's monitoring and evidence collection work was not good enough, which also left an opportunity for the woman to take advantage of. If the woman's behavior could have been detected and stopped in time from the beginning, maybe the matter would have stopped. Therefore, merchants also need to work harder on service and management.
Analyze the root cause of the incident, which is related to the current social climate. On the one hand, some consumers have a weak sense of integrity, and they are shameless in trying to be cheap; On the other hand, the service attitude of individual businesses also needs to be strengthened. In addition, this kind of consumer fraud is emerging in an endless stream, and there are loopholes in regulation that cannot be eliminated at the source.
In this regard, experts said that this incident reflects that the credit system in the consumer field has not yet been perfected, and such behavior needs to be severely cracked down. In addition to severely punishing the perpetrators, it is also necessary to start from the overall environment, promote positive values, establish a good consumer culture, and strengthen the legal system so that fraudsters have nothing to hide.
4. Recommendations
Based on the above analysis, the enlightenment of this case is that the whole society needs to improve the concept of the rule of law and the awareness of integrity. I also have some suggestions for different groups:
Strengthen legal education and moral counseling for minors. Families and schools should incorporate honesty and trustworthiness into their daily norms of conduct.
Merchants improve service levels, improve consumer rights protection mechanisms, and establish good relationships with customers. When encountering disputes, you should communicate first and strive for understanding and support.
Consumers should raise their awareness of law-abiding knowledge, abide by business rules, and live in harmony with businesses. Be rational when something goes wrong and don't abuse your personal power.
Relevant departments are to strengthen the role of publicity and guidance in major typical cases of ethics and rule of law. Further improve the law and strengthen the force of punishment.
The woman's behavior in this case undoubtedly seriously violated business ethics and the law. We must start with ourselves, promote healthy trends, and jointly promote the progress of social civilization.