Have you ever been in the embarrassing situation of driving to a gas station to refuel and being stopped by the staff to refuel?
Recently, this driver in Sichuan, Mr. Xia, experienced such an incident, and Fujian Daily reported the incident on January 4, 2024.
Mr. Xia arrived at the gas station in Luzhou at 11:56 p.m. and urgently needed to refuel. However, the staff told him that the shift was changing and that he would have to wait a while to refuel. He questioned whether the gas station deliberately made him wait until after 12 o'clock to refuel, and finally had to leave in desperation.
为什么夏先生会有这样的想法呢？因为夏先生遭遇此事的同一天，国内油价迎来了新一轮调整。
According to the notice, from 24 o'clock on January 3, the price per ton of gasoline will be increased by 200 yuan, and the price of diesel will be increased by 190 yuan per ton. This led to an increase of 0.16 yuan per liter in No. 92 gasoline, 0.17 yuan per liter in No. 95 gasoline, and 0.16 yuan per liter in No. 0 diesel.
For ordinary family cars, the fuel tank capacity is generally around 50L. According to this standard, the owner will spend about 8 yuan more to fill up a tank of fuel. Although the amount is not large, it is enough to prove that oil price fluctuations have a real impact on every car owner.
Mr. Xia felt teased afterwards, and he angrily warned the staff, saying that the matter would definitely be exposed. The incident sparked heated discussions on social media, and Shell petrol stations responded.
It is understood that the gas station cleans the accounts at 12 o'clock every night, and the last 10 minutes are prohibited from refueling. Mr. Xia arrived at this time, and the gas station also notified the gasoline increase. Although Mr. Xia spent an extra 8 yuan, his dissatisfaction mainly stemmed from the attitude and explanations of the staff.
Netizens commented on what happened to Mr. Xia at the gas station. Some netizens believe that it is a reasonable operation for the gas station to clean up the accounts at 12 o'clock at night, and the staff did not deliberately make things difficult for Mr. Xia. It was pointed out that in the case of price increases or decreases, it is common practice for some gas stations to stop filling 20-30 minutes earlier.
On the other hand, some netizens expressed understanding of Mr. Xia's reaction, thinking that he may be dissatisfied with the attitude and explanation of the gas station staff. Some have suggested that gas stations could avoid similar misunderstandings by having clearer rules for public announcements or displaying information on LCD screens.
Some netizens analyzed the system operation of the gas station from a professional point of view, pointing out that when refueling at about 12 o'clock at night, the new price may not be entered into the system in time, so it will take some time to settle the accounts. They advised car owners not to deliberately refuel at this point in time, while understanding that low-level employees cannot change system regulations without authorization.
In general, netizens were divided on Mr. Xia's reactions, but most people agreed that improving the quality of service at gas stations, clarifying rules, and strengthening staff training were effective ways to solve similar problems. In addition, with clearer disclosure rules, customers can avoid doubts about the operation of gas stations.
The incident sparked widespread social media attention, with netizens expressing their understanding of Mr. Xia and their concerns about the operation of the gas station. It was pointed out that for the vast majority of car owners, each refueling may only be a short stop, and they do not understand the operating rules of the gas station. Therefore, more transparent and understandable rules are essential for consumers.
Some netizens suggested that as part of the service industry, gas station employees may need more comprehensive training to improve their ability to deal with emergencies, as well as a more friendly and patient service attitude. In this way, even if there are some rules that are not clear to consumers, good service can mitigate potential disputes.
In addition, a netizen shared his own experience, reminding car owners that they can avoid choosing to refuel when settling accounts by paying attention to the official notice of the gas station or the regular price increase and price reduction time. This positive suggestion resonated with other netizens, who said they would pay more attention to this information to avoid similar embarrassment.
Overall, netizens expressed sympathy and concern for Mr. Xia's plight, and also provided a series of suggestions for solving such problems. This incident not only caused reflection on the rules of operation of gas stations, but also reminded everyone to pay more attention to details and regulations in daily life to ensure a more enjoyable and smooth consumer experience.
In summary, Mr. Xia's dissatisfaction was not only about the lack of clarity in individual rules, but also about the quality of service and staff training at the gas station. The key to solving this problem is to improve the service quality of gas stations and strengthen the business analysis ability and service attitude of employees. Even so, it is necessary to publicize some potentially controversial rules in order to avoid similar situations.