"I was really moved, and in the ten days that followed, this experience came to my mind from time to time. ”
What happened? Let Grandma Wang, who is over 70 years old, write a special letter of thanks and hand it to the staff of Tianfu Square subway station. Uncover the story behind this letter with Xiaojin.
Recently, Grandma Wang, who is over seventy years old, suddenly became unwell when she took Chengdu Metro Line 2 and temporarily decided to get off at Damianpu Station.
Seeing that Grandma Wang's face was pale, the station staff hurriedly stepped forward to support her, brought a stool, and handed hot water. After Grandma Wang's physical condition improved, the staff escorted her to the platform, and arranged for the staff to arrive at the corresponding door in advance at the Provincial Hospital Station of Traditional Chinese Medicine, and then accompanied Grandma Wang to get off the train and transfer to Metro Line 5.
"When I arrived at Saiyundae Station and was about to get off the train, another staff member helped me out of the station, and it wasn't until I got on the tricycle that the staff left with peace of mind. Grandma Wang said that because of this incident, she felt the warmth of the Chengdu subway and wrote this letter to express her gratitude.
"We just did what we were supposed to do, I didn't expect the old man to take it to heart so much, and write a letter of thanks so hard. Xu Hanwen, the stationmaster on duty who received the letter, was a little surprised, "The old man's response also warmed the staff at the station, and everyone felt that their work was more meaningful and encouraged." ”
A full "relay" escort, a special letter of thanks, behind this is the true portrayal of the "Smurfs", guarding the happy travel road of citizen passengers, behind this is also the Chengdu Metro and citizen passengers "two-way running", constituting the most moving beautiful scenery of this civilized city.
It is understood that Chengdu Metro is guided by the multi-level needs of passengers of all ages, and is equipped with "barrier-free ferry boards" at all stations of the whole line network, and some stations are equipped with barrier-free elevators and barrier-free toilets, creating maternal and infant rooms, high and low love windows, and new child-friendly theme stations and service areas for the elderly, so as to comprehensively improve the happiness of citizens and passengers. In addition, in response to the problems that citizen passengers may encounter when traveling in the subway, Chengdu Metro has formulated a complete service process and continued to implement the long-term service mechanism of "Civilization 365" to provide citizens with a happy travel experience that can be felt and known.
Chengdu Daily Jinguan News reporter Yang Fan Photo courtesy of Chengdu Rail Group Editor-in-charge He Qitie Editor Wang Qi