Hema latest notice: 1 yuan packaging fee per order! Netizens complained about "ugly food", and the response came
Edited: Huang Sheng
Recently, many netizens complained that the fresh e-commerce platform "Hema" began to impose packaging fees on online orders, and it was "ugly to eat" by changing the rules so arbitrarily. Some people also reported that even if the order was canceled, the platform did not return the packaging fee, or applied for a return packaging fee, and received a 1 yuan coupon.
When I opened the Hema APP, I found that when I placed an order for online purchase at a Hema company, unlike in the past, there was an extra packaging fee of 1 yuan at the checkout and payment.
Click on the details, and there is a relevant supplementary explanation explaining that this move is to implement the relevant policies of the "plastic restriction order". Click on the online service hall of the Hema app and find that Hema has issued a relevant notice in the notification bar, and the adjustment will be implemented from January 1, 2024.
According to the Southern Metropolis Daily, the relevant person in charge of Hema responded that Hema has gradually launched biodegradable takeaway packaging bags in the fresh delivery scenes of Hema across the country since this year, striving to reduce the impact on the environment in the takeaway scene. The person in charge also said that after receiving the goods, customers can choose whether they need packaging bags according to their actual conditions, and Hema will refund them according to the customer's specific demands.
However, the explanation of Hema customer service did not quell the complaints on the Internet, so did consumers have the right to choose "no packaging bag" in advance?
On the morning of January 3, the news reporter opened the Hema APP and found that the current order page has indeed added the entry of "charging 1 yuan packaging fee", and it cannot be unchecked by itself.
After placing an order, two records are directly generated on the order page: the product itself and the packaging bag of 1 yuan, and the packaging bag cannot be refunded separately.
After the reporter tried to cancel the order, he found that the packaging fee and the payment were returned in the same way. Subsequently, the reporter tried to place an order for bags of rice that did not need additional packaging, and was also forced to charge 1 yuan for packaging when placing an order.
If you want to refund the 1 yuan packaging fee, you can only apply manually, fill in the reason, and upload photos before the refund can be successful.
Many netizens feel that this kind of "forced buying and selling" causes disgust.
Regarding the charging of packaging fees, Tang Jiansheng, deputy secretary-general of the Shanghai Municipal Consumer Protection Commission, said that consumers should have the right to choose.
Deputy Secretary-General of Shanghai Municipal Consumer Protection Commission: On the one hand, consumers have the right to choose, and on the other hand, consumers now attach great importance to green environmental protection and sustainability, and many consumers will say that "there is no need for an extra plastic bag". In this regard, I think Hema should give consumers the option of "not using plastic bags", consumers can leave their baskets at the door to receive the goods, and the purpose of our plastic restriction is also to hope to use less plastic bags.
The daily economic news integrates Qilu Evening News, News Workshop, Southern Metropolis Daily, and public news
National Business Daily