The story has to start with Xiao Zhu's online store. Xiao Zhu, this kid is a fur seller on Tmall, and the sales are particularly good. If you want to say that his business is booming, it is all done with his pragmatic, humble and honest spirit. Three years ago, there was a lady Yang who bought a men's mink coat from his family.
But not long after Sister Yang started, she found that something was wrong with the clothes. I'm afraid the quality is not good! She was unhappy and ran to find Xiao Zhu Theory. To say that Xiao Zhu, this kid is quite responsible, as soon as he saw this situation, he immediately went out to investigate, and after determining that it was his own fault, Xiao Zhu paid Yang Meizi 200 yuan. This made Sister Yang feel a lot more comfortable.
But recently, Sister Yang came to the door again, and this time she gave Xiao Zhu a problem. Sister Yang actually said that the mink coat still had a quality problem! How could this be? Xiao Zhu didn't believe it, it was simply unbelievable! So Xiao Zhu hurriedly came out with the import certificate of the clothes to deal with it, but as a result, Sister Yang still questioned it, which made Xiao Zhu even more confused. In desperation, I had to ask the platform Xiaoer to help mediate.
The final result was that after reading the evidence, the platform Xiaoer stood on Yang Meizi's side and agreed to refund her. But now Xiao Zhu was dumbfounded, obviously he thought there was nothing wrong with the clothes, how could he still agree to return it? After screwing for a long time, Xiao Zhu had to hand over a message to Tmall customer service, buddy was confused! Xiao Zhu felt that there was no problem with this dress at all, and it had been 3 years since this dress was sold, why did there be a quality problem again? Xiao Zhu couldn't figure it out, how could this Tmall stand on the side of consumers?
Looking at the argument between Yang Meizi and Xiao Zhu, it can be seen how complicated the refund policy of the e-commerce platform is, and no one wants to suffer, but they are all opinionated. This is where communication comes into play. What exactly is done to keep both parties happy is much more difficult than going to college. Xiao Zhu is also quite aggrieved, he just wants to prove that his things are okay, but there is still no way to change the ending. Encountering such a problem, Xiao Zhu had no choice but to accept the reality.
In the face of this situation, e-commerce platforms must take responsibility and deal with it fairly and justly, not only taking care of the interests of consumers, but also maintaining the reputation of sellers. This situation is a typical example, and the buyer and seller have their own reasons, which can be confusing. The question of how to deal with such disputes has become a difficult one. All in all, this story tells us that both sellers and buyers must be reasonable, don't be impulsive, and don't roar with teeth and claws. E-commerce platforms also need to think of ways to find a reasonable and fair solution, so that everyone can shop with peace of mind.
Overall, this story tells us that in the current market environment that emphasizes customer satisfaction, business people can't be too honest and honest, otherwise they will inevitably be exploited. But having said that, everyone must also learn to make money in harmony, and they can't just patronize making money regardless of quality, and finally end up in a situation where they are not human inside and out.
Therefore, for the e-commerce platform, we must not only trust its impartiality, but also be vigilant at all times to avoid being deceived by unscrupulous merchants. Only in this way can we ensure that the rights and interests of our consumers are not infringed upon, and make after-sales service more considerate and thoughtful.
Finally, I would like to advise you that being a man and doing things is important to be sincere and trustworthy, and doing business is to be genuine, and winning word of mouth is the last word