One network spreads the warmth of hundreds of families, and one window guards the blessings of the people in the four seasons. Taking out the mobile phone in his pocket and opening the major social media platforms, China Unicom's bits and pieces of "going out of the circle and catching up with the tide" in 2023 are in front of you, and they are constantly spreading, as if you have walked out of an Internet people-friendly route full of "fireworks". Step by step, China Unicom has also synchronized front-line window service personnel across the country to practice high-quality service standards efficiently, with high quality and high quantity, helping China Unicom's "near and far" service reputation to be deeply rooted in the hearts of the people.
Master the "New Password" service and speed it up again
Nowadays, the Internet hotspots are changing with each passing day. Major social media platforms are updating the world's major events and fields in real time every day, and hundreds of social hotspots are updated every day. People have long been Xi to using the method of "brushing short videos" to follow up the social hotspots in the 5G era, which not only has sound and pictures, but also is closer to life.
China United Notice keeps up with the trend, starting from the daily life Xi of customers, taking the lead in practicing the Vlog check-in mode in the field of operators, and opening up a new way to combine the good network with the short video of "bursting out of the circle".
Embarking on this new road full of "fireworks in the world", China Unicom will not only use short videos that people like to see to record the daily work of front-line window service personnel, but also listen to the real feedback of customers in different fields along the way, at the same time, the professional speed measurement in each original video also demonstrates the network strength of China Unicom from the side.
In the past less than a year, China Unicom has accumulated a group of front-line customer service anchors and popular employees across the country, who have walked into the daily life of ordinary people, felt the warmth and warmth of the water and soil of all parties, spread the profound Chinese culture, and recorded it in the form of original videos and released it to the official platforms of China Unicom.
There are front-line people who carry covers all over the jurisdiction to protect the normal operation of the communication network between the elderly and villagers left behind in the deep mountainous areas, and he said, "As long as I can carry this bed, then I will carry it wherever I go" is deeply moving.
There is a non-genetic inheritance video that combines glasses-free 3D technology and three-dimensional scenes, taking everyone to experience Chaoshan Ying singing and dancing, and the new audio-visual feast makes netizens and fans feel unsatisfied.
There is also climbing Qingdao Signal Mountain, allowing netizens from all over the world to appreciate Jiaozhou Bay, which is surrounded by red tiles and green trees and blue sea and blue sky, and by the way, trace the past and present life of the popular science signal mountain, and witness the interplay of ancient signal transmission equipment and today's 5G communication technology.
In addition, China Unicom's anchors also appeared at the Guangzhou Light Festival to take aerial photos of the colorful night scene feast in Yangcheng, walked into the 2023 World 5G Conference to share the advanced technology of digital and intelligent production and life, and paid attention to the mushrooms in Xinzhou, Shanxi, to digitally empower the development of local characteristic agriculture...... Each video is recording the ordinary and colorful daily fragments with heart and affection. China Unicom's series of wonderful original videos, keeping up with the development of the times to adapt to the new needs of the people, mastering the "new password" of better, faster and more comprehensive services, demonstrating the foundation of China Unicom's high-quality network strength, and also allowing netizens and fans across the country to feel a wave of China Unicom's service innovation capabilities.
The four seasons change, and the people in front of the screen are becoming more and more Xi and even liking and looking forward to seeing the world from the perspective of China Unicom and tasting a wonderful life. According to the data of Unicom's customer service video account, in less than a year, China Unicom has launched more than 100 high-quality videos, which have received tens of thousands of likes from netizens and fans. On Weibo and other head social media platforms, Unicom's series of original videos have also gained high popularity and high interaction, and even various hot stalks such as "Thank you Unicom" have broken out on the Internet. It can be seen that China Unicom's innovation has approached the new life of the Internet of the people, and has also gained everyone's recognition and affirmation.
The window re-promises and the service heats up again
Nowadays, not only are China Unicom's popular videos frequently published on the Internet, but also in the actual life of thousands of ordinary people, China Unicom is also trying to implement the high-quality service of front-line window service personnel, keep up with the new changes in the new era, and meet the new expectations of customers.
This year, China Unicom and the China Association for the Promotion of Quality held the "Unicom Good Service for Customers" window service commitment activity, so that people all over the country can once again truly feel the warmth and attentive service temperature of Unicom's front-line window personnel, and promote Unicom's high-quality service to a new level.
"There is no best service, only better!" In this event, China Unicom linked nearly 200,000 front-line window service personnel, with China Unicom business hall, 10010 hotline, smart home engineer, China Unicom APP, government and enterprise account manager five service windows as the carrier, combined with local service highlights and content, launched a personalized service plan, omni-channel, all-round, all-region breakthrough window service temperature and depth.
For example, in Hangzhou's Unicom business hall, a special "special service area" has been opened, users can not only enjoy the whole process of high-quality service of the hall, but also experience the whole brand, full price of new explosive products and new machines, and even smart home panoramic experience area, help the elderly and the disabled area, and even for the police, sanitation workers, couriers and other people in need have opened a love station, and strive to achieve a high level of service to warm the heart and help the people.
In order to comprehensively improve China Unicom's 10010 hotline service capabilities, China Unicom relies on the four regional centers of smart customer service to achieve cross-regional collaborative operation, and truly realizes 24 hours × 7 hours of uninterrupted service, which allows people to enjoy one-stop, full-scene smart service no matter what time and place, as long as they call the 10010 hotline.
In terms of smart home engineers, Hebei Unicom has carried out digital "arming" for every smart home engineer who walks into the community, they carry WIFI6 speed measurement mobile phones, hot melt rods + transparent optical cables, pipe threaders and other professional equipment worth 20,000 yuan to walk the streets and alleys, and the work efficiency has reached only one hour to complete the installation of one to three FTTR, and the network test of the bedroom and bathroom can reach one gigabit, which is the original intention of pursuing excellent service, which is well received by customers.
At the same time, China Unicom APP is also continuously improving and upgrading from user needs. Now China Unicom APP, you can directly introduce the nearby business hall from the home page; not only can you make an appointment online to arrange the number, but also place an order online to achieve the nearest "hour delivery" rapid delivery; the service items of the online service hall have increased to 100+, and even the elderly have launched a special "care mode" to optimize the online service standard from all dimensions, and truly realize that customers can do it without leaving home, one screen quickly!
In addition, China Unicom also has a group of government and enterprise account managers rooted in the front line, many of whom have witnessed important moments of large and small enterprises in their careers. With the rapid development of the times, enterprises also need to introduce smarter, more perfect, and more technological network construction solutions, and China Unicom's government and enterprise account managers often help these enterprises deploy networks on demand, and help enterprises innovate and flourish in the market competition by introducing China Unicom cloud, industry-to-industry innovation services, Internet of Things, blockchain, artificial intelligence, 5G private networks and other services.
The "Unicom good service for customers" window service commitment activities, so that China Unicom business hall, 10010 hotline, smart home engineer, China Unicom APP, government and enterprise account manager five service windows synchronously glow, so that customers can feel the innovation and breakthrough of Unicom's smart service in an all-round way! With a high degree and speed, we will use practical actions to implement the commitment of "China Unicom provides good service and serves customers with heart", improve quality and service standards, and help China Unicom achieve high-quality development.