In Shijiazhuang, Hebei Province on the mainland, a passenger named Ms. Wei recently encountered a complicated ride-hailing incident.
On December 20, Ms. Wei chose to travel in a Didi special car, and the fare was only 7.85 yuan. However, the female driver who drove the concession car kept complaining that the low price of the concession car was not profitable during the whole phone call, and even used bad words to describe the passengers.
Ms. Wei was speechless, believing that although drivers were dissatisfied with the platform, they should not show such emotions in front of passengers, let alone pass on negative emotions to passengers.
As a result, Ms. Wei complained to the Didi platform afterwards. In response, the Didi platform quickly responded, saying that the driver involved had been punished and her eligibility to take orders was stopped.
The ride-hailing platform issued a statement on the 21st after receiving Ms. Wei's complaint
It mentions that if passengers encounter a similar situation during the ride, they can choose to cancel the order on the way and report it to the customer service, or call the police to deal with it. At the same time, the statement also explained that although the concession car may make the driver earn less, the platform will have a corresponding subsidy for the driver.
This incident has sparked heated discussions among netizens on the Internet
Many netizens expressed dissatisfaction with the female driver's behavior, believing that since she was not satisfied with the rules of the platform, she should choose not to do it, rather than bringing negative emotions to work and affecting the passengers' riding experience.
Some netizens joked that fortunately, the driver is a woman, if it was a man, he might have been scolded by netizens a long time ago.
From the point of view of the Didi platform
The concession car service was launched to compete with other platforms and attract more passengers. In this case, the platform can only provide discounts to passengers by reducing the driver's revenue to achieve retention and conversion.
From the passenger's point of view
The low price of a concession car is undoubtedly a good opportunity to save money, especially in today's increasingly difficult to make money, and passengers are willing to take advantage of this benefit.
From the perspective of an online ride-hailing driver
The concession car service has put them in a difficult situation. On the one hand, they have to face lower revenues, and on the other hand, if they don't take orders for special cars, the platform may reduce the distribution of high-quality orders. This puts drivers in a dilemma.
In this case, there was no obvious fault on the part of the parties, but an unsolvable dilemma was formed
In order to compete, platforms must offer discounts to passengers, passengers are willing to choose concession cars to save money, and drivers are torn between low prices and quality orders.
This dilemma reflects the current situation of the online ride-hailing industry in mainland China, and it is also a problem that all practitioners need to face together.
In the future development, how to find a balance between platforms, passengers and drivers to achieve a win-win situation for all parties will be the top priority of the industry.
Source: Star Video