Property management is the daily needs of community residents and an important part of social governance. However, recently, a property in Suzhou, Jiangsu Province was accused of being drunk late at night to collect door-to-door fees, and in a conflict with the owner, the owner's daughter was cut off 2 tendons.
This incident has aroused widespread concern and indignation in the society, and has also exposed many problems in the property management industry. How to standardize the management of property management companies, how to protect the legitimate rights and interests of owners, and how to deal with disputes with owners are all problems that need to be solved urgently.
The property was drunk and charged at the door, the owner resisted and was beaten, and his daughter's tendon was broken
According to media reports, at around 11 p.m. on December 16, Mr. Sun, the owner of a community in Xiangcheng District, Suzhou City, suddenly came to his home, four property workers, one of whom was drunk, and demanded that Mr. Sun pay the property fee. Mr. Sun said that he had already paid the property fee, and this time was not the time to charge, and refused the other party's request. Subsequently, four property staff members forcibly entered Mr. Sun's home and beat Mr. Sun, his wife and daughter.
In order to defend himself, Mr. Sun picked up a kitchen knife and fought back, resulting in one property worker being slashed and another property worker being injured on the bridge of his nose. The worst was Mr. Sun's daughter, whose hands were cut off with a knife by the property staff, causing her fingers to be unable to bend and requiring long-term treatment and rehabilitation. After the incident, the police intervened in the investigation and took away the property staff involved and Mr. Sun.
How to protect the rights and interests of property owners?
This incident is not just an ordinary property dispute, but also a serious violent crime. The behavior of the property staff seriously violates the personal and property safety of the owners, and also seriously damages the image and reputation of the property management industry.
Behind this incident, there are some common problems in property management, such as the imperfect management system of the property company, the insufficient training and supervision of the staff, resulting in the uneven quality and service level of the staff, and even the occurrence of violations of laws and regulations.
The communication and negotiation mechanism between the property management company and the owner is not perfect, resulting in a lack of transparency and credibility in the collection and use of property fees, which leads to dissatisfaction and resistance among the property owners. The lack of clarity in the definition of rights and responsibilities between the property management company and the property owner has led to a perfunctory attitude in handling the complaints and suggestions of the property owner, and even the adoption of tough and violent means to infringe on the legitimate rights and interests of the property owner.
In view of these problems, we need to improve and perfect them from many aspects, such as strengthening the standardized management of property companies, improving the professionalism and service level of property staff, strictly implementing the relevant laws and regulations of property management, and eliminating violations of laws and regulations.
Establish an effective communication and consultation mechanism between property management companies and property owners, increase the transparency and credibility of the collection and use of property fees, respond to and solve the reasonable demands of property owners in a timely manner, and eliminate the doubts and dissatisfaction of property owners. Clarify the definition of rights and responsibilities between the property management company and the owner, protect the legitimate rights and interests of the owner, respect the reasonable opinions and suggestions of the owner, avoid conflicts and disputes, and maintain the harmony and stability of the community.
Violent property charges should be severely punished by the law, and the owners should be protected by the law for self-defense
The outcome of the handling of this incident has also aroused widespread controversy and doubts in society. It is reported that the case has been handled recently, Mr. Sun is suspected of intentional injury and released on bail for one year, and one of the four beaters was administratively detained for 15 days and fined 1,000 yuan. Mr. Sun found it difficult to accept this.
He argued that he was acting in self-defense, that he had no intention of intentionally harming, and that the beater's conduct had constituted the crime of intentional injury and should be subject to criminal punishment, not administrative punishment. Mr. Sun's daughter, who is still wearing a plaster cast on her hands, is afraid that the child will freeze to the injury due to the cold snow in recent days, so he plans to take her to see a psychiatrist when the weather warms up.
Mr. Sun said that his daughter still often has nightmares and dreams, such as "don't hit me". We cannot but feel regret and injustice over the outcome of this incident. The behavior of the property staff has seriously violated the relevant provisions of the "Property Management Regulations" and the "Criminal Law", which not only violates the personal and property safety of the owners, but also endangers the public order and safety of the society.
According to article 234 of the Criminal Law, whoever intentionally injures the body of another person shall be sentenced to fixed-term imprisonment of not more than three years, short-term detention or controlled release. and where serious injury is caused to others, a sentence of between three and ten years imprisonment is to be given. Mr. Sun's daughter's broken tendon is already in the category of serious injury, so the beater should be punished criminally, not administratively. Mr. Sun's actions were clearly justified and did not exceed the necessary limits, so they should be protected by the law, not sanctioned by the law.
epilogue
This incident has sounded the alarm bell for us, property management is not only a technical issue, but also a legal and humanistic issue. There is not only a need for clear legal norms and constraints between the property management company and the owner, but also good communication and understanding to jointly maintain the harmony and stability of the community. Property staff not only need to have a professional service level and literacy, but also need to have the awareness and behavior of respecting and protecting the owner, and shall not infringe on the legitimate rights and interests of the owner for any reason and in any way.