On December 20, according to Bailu Video report, on December 19, a travel blogger sent a recording of a call with the staff of the Ice and Snow World, in which it was mentioned that she was asked by the staff to delete the video, and said that because of the previous post, she complained that the experience in the Harbin Ice and Snow World was too poor and asked for a refund.
The blogger said that he did not tell a lie in the previous video, and all the posts were real experiences, and he suspected that the comments were the water army that the ice and snow world was looking for. You won't delete the video, and you don't need to refund the ticket, you can say whatever the truth is.
In this regard, the staff of Ice and Snow World said that it was definitely not a water army, and guessed that it might be a "calf protector" from the Northeast, and apologized to the blogger again.
Previously reported:
At 11 a.m. on December 18, the 25th Harbin Ice and Snow World officially opened. On the first day of the park's opening, a video of tourists shouting "refund" at the scene spread on social media and attracted attention. The online video shows that many tourists huddle together and shout "refund".
Numerous tourists lined up. Source: Video screenshot
A tourist claiming to be from Harbin posted a video on social media saying that he and his family went to the Ice and Snow World that day, and that the five items included in the ticket needed to be reserved, and they were reserved every half an hour.
Another netizen said that there are many popular attractions in the Ice and Snow World that need to be reserved before they can play, and they finally made an appointment, and they queued for a long time, but they couldn't arrange a play. "The weather is more than minus 20 degrees, and it is a row for several hours. ”
The above-mentioned Harbin tourists also said that from the on-site reservation information, "210 places can be reserved for the Ferris wheel every half hour, and 400 places for the slide." "Ice and Snow World opens at 11 a.m. and closes at 9 p.m., for 10 hours, and each of the five projects that need to be reserved may only be available to a few thousand people.
On the afternoon of December 18, the 25th Harbin Ice and Snow World issued an announcement on the suspension of ticket sales, the announcement said that the number of reservations for the day has reached 40,000 people, in order to ensure the quality of play, the sale of tickets on December 18 is now suspended. Tickets will be sold normally tomorrow (December 19), please arrange your play time reasonably and travel at a staggered peak.
Source: Harbin Ice and Snow World
On the afternoon of December 19, the official WeChat public account of Harbin Ice and Snow World released a letter to the majority of tourists, expressing a deep reflection on the poor service and rectification overnight.
It is reported that this year's Harbin Ice and Snow World will combine the 2025 Harbin Asian Winter Games with Heilongjiang regional culture and ice and snow culture with the theme of "Dragon Teng Ice and Snow, Chasing Dreams in Asia". The park covers an area of 810,000 square meters, with a total ice and snow volume of 250,000 cubic meters, the largest scale in the past, to create an ice and snow paradise integrating ice and snow art, ice and snow culture, ice and snow performance, ice and snow architecture, ice and snow activities, and ice and snow sports.
According to Nine News