The crowds in the rail transit station are surging every day, and citizens and passengers enter and exit the station, get on and off the train, forming the pulse of the city. Some passengers may experience some difficulties in riding the bus due to limited mobility or physical discomfort. Rail transit staff adhere to the service principle of "key passengers and key care", and are ready to take a hand for passengers in need of help.
I am your eyes
In order to facilitate the travel of blind passengers, the station hall and platform of Chongqing rail transit station are paved with floor tiles with blind lanes. There are two types of blind lanes, one in the shape of a bar to guide blind passengers to move forward with confidence, and the other in a dot to indicate that there is an obstacle ahead or that a turn is needed. The station staff will inspect the blind road when patrolling the station, and if it is found to be damaged, it will contact the construction personnel to carry out repairs in time.
Photo/Li Pingqian
In addition to the "hardware" such as humanized facilities, the "software" of the station, the operation service, also sends warmth to the blind friends. When blind passengers enter the station, the station staff will take the initiative to communicate, help and guide them to get on the train smoothly, and contact the destination station for "relay".
Photo/Liao Yang
Guide dogs are the second pair of eyes of blind friends and a good helper for blind people. According to the Chongqing Rail Transit Regulations, passengers are not allowed to bring live animals, animals, cats, dogs and other pets into the rail transit station or carriage, except for guide dogs with identity identification. Every year, the rail group will popularize and publicize the guide dogs through Weibo, WeChat and other platforms, and guide the majority of passengers not to pet, feed, call or refuse the guide dogs, and jointly make a contribution to the smooth travel of blind passengers.
Photo/Fan Chenjing
I'm with you
For passengers in wheelchairs, a variety of barrier-free facilities are set up at rail transit stations and trains, providing full service from entering and exiting the station.
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Wheelchair accessible elevators
Passengers in wheelchairs are unable to pass the station stairs and escalator steps. To this end, the station has opened a barrier-free elevator connecting the platform, the station hall and the outside of the station, and the wheelchair can enter directly, straight up and down.
Photo/Wang Jing
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Wheelchair lift platform
The wheelchair lift platform is fixed to the handrail of the staircase, and the wheelchair is carried through the top of the staircase. Passengers in need can consult the station staff, who will operate the lifting platform as required to help passengers in wheelchairs pass smoothly.
Photo/Li Qin
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Wide-channel turnstiles
There are two widths of the turnstile passage in the rail transit station, among them, the passage width of the wide-channel turnstile is 80 cm, which is 25 cm wider than the ordinary turnstile. Passengers in wheelchairs can enter and exit the paid and non-paid areas through the wide-aisle turnstiles.
Photo/Fan Run
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Wheelchair immobilizers
The rail transit train carriage is equipped with a wheelchair fixer, and the passenger in the wheelchair can connect the wheelchair with the fixer after getting on the train, so as to avoid the wheelchair sliding due to inertia when the train is running. The wheelchair immobilizer of the monorail is arranged outside the first and last cab doors, and the subway train is arranged in the middle four carriages, and the carriage with the wheelchair immobilizer is also affixed with a barrier-free sign on the platform door of the corresponding stop, and the passenger who takes the wheelchair can wait in front of the corresponding platform door according to the sign.
Photo/Gao Yifeng, Li Pingqian
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Accessible toilets
Rail transit stations are equipped with toilets, among which barrier-free toilets are specially designed for passengers with reduced mobility.
Photo/Li Pingqian
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wheelchair
Wheelchairs are available in the station's control room, and if there are passengers with reduced mobility, the station staff will provide wheelchairs to help them pass.
Photo/Li Pingqian
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Accessible ramps
According to the terrain conditions, barrier-free ramps are set up outside the entrances and exits of some stations, and passengers in wheelchairs can enter and exit the station through the ramps.
Photo/@赭棂
There is no temperature for barrier-free facilities, but the hands of the station staff are warm. When we see passengers with reduced mobility and need assistance, the staff will take the initiative to lend a helping hand and bring them a heart-warming journey.
Photo/Wang Xiaohong
I'm there for you
Rail transit stations are crowded with people, and sometimes passengers encounter unexpected situations. Some passengers sprained their feet because they were in a hurry, some passengers had low blood sugar because they forgot to eat breakfast, and some passengers were unwell because of underlying diseases...... Rail transit staff have received first-aid training, mastered emergency skills such as hemostasis, bandaging, and fixation, and will immediately come forward to understand the situation and carry out initial treatment after discovering an emergency. If the situation is more serious, the staff will contact the passenger's family or call the 120 emergency number.
Photo/Du Min
Each station is equipped with a medicine box with medicines for wounds, sprains, burns, and heat stroke. The station staff regularly counts the medicines in the medicine box, and replenishes and replaces them in a timely manner. When dealing with the emergency situation of passengers, the station staff will rush to the scene with a medical kit, and sometimes the medicine in the box is not needed, and the staff will also bring a cup of hot water and a candy to help the unwell passengers recover as soon as possible.
Photo/Li Pingqian
AED stands for Automated External Defibrillator and is known as a "life-saving device". The correct use of AEDs, combined with cardiopulmonary resuscitation, can greatly improve the survival rate of cardiac arrest patients. At present, AEDs are installed at more than 10 key stations of Chongqing Rail Transit Ring Line and Lines 1, 2, 3, 6 and 10, which can play a key role in emergencies.
Photo/Li Pingqian
Meeting is fate, and choice is trust. Citizen passengers choose rail transit to travel, and rail transit staff also care for every passenger in need of help with sincerity and sincerity. Cherish every day you meet, and may our high-quality service become the joy and happiness that embellishes your daily life.
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Text: Liu Chang
Editor: Fan Run
Proofreader: Zhang Libo
Editor-in-charge: Su Yang
Final review: Hu Xiaoxi
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