Ms. Huang from Hangzhou recently encountered a bad thing. In 2021, she bought a Chanel white coat worth more than 60,000 yuan, which has always been regarded as a treasure and only worn on important occasions. However, some time ago, after Ms. Huang sent her coat to the dry cleaner, she found that the clothes had become smaller, which made her very sad.
Ms. Huang said that she bought the coat with the intention of wearing it until she was in her fifties and sixties, but now it has broken after wearing it only once. She believed that this was due to the fault of the dry cleaner and demanded that the cleaner pay 80% of the original price. The laundry shop said that there was no impropriety in the handling of the coat and that it had followed the usual dry cleaning procedures. However, they also expressed their willingness to negotiate with Ms. Huang to resolve the matter in order to minimise her loss and inconvenience.
This matter has aroused heated discussions among netizens. Some netizens believe that luxury goods are originally designed for the rich, and the poor cannot afford to consume, and they should not expect extravagance. However, some netizens said that Ms. Huang spent so much money to buy clothes, so she should choose a dry cleaner more carefully, rather than just finding a random store and sending it to be washed. Some netizens ridiculed: "Luxury goods don't care about the poor", thinking that Ms. Huang should be rich enough to throw away dirty luxury goods at will.
For this matter, experts remind consumers to think carefully when choosing a dry cleaner and choose a dry cleaner with a reputation and quality assurance. At the same time, before sending the clothes to the dry cleaner, it is a good idea to make a backup or take a photo to prevent you from being unable to prove your rights and interests in the event of a similar problem. The incident also raised questions about luxury consumption. Although luxury goods have a high guarantee of quality and branding, consumers also need to pay attention to care and maintenance when purchasing.
This coat shrinkage incident has aroused widespread attention and discussion, not only involving the rights and interests between consumers and dry cleaners, but also triggering people's thinking and discussion on luxury consumption. It also reminds us that we need to be rational and cautious when buying luxury goods or everyday items.