Recently, ABC responded to a depositor's complaint about depositors' deposits being "exchanged for purchases". After this incident was exposed, it aroused widespread concern and heated discussions in the society.
As soon as this incident came out, some depositors reported on the Internet that they had encountered this situation when they went to deposit before, how did the ABC react to this?
On October 23, a farce broke out at an agricultural bank in Chengdu, where security guards and lobby managers shoved a woman in an attempt to kick her out of the business hall.
I only heard the woman shouting loudly: "You are cheating money, you are cheating me out of money!" Scammed me out of money and don't admit it! The lobby manager explained on the side: "Purchase is deposit, I didn't lie to you."
The scene was chaotic, and the lobby manager and the women who came to handle the business had their own words, so what was wrong with this matter? Was the woman deliberately looking for trouble, or was the lobby manager taking advantage of her position to deceive the woman of money?
In this case, please review it slowly with the editor.
On the morning of October 23, a woman in Chengdu came to the local Agricultural Bank to handle business, because the time deposit of 150,000 yuan she had previously handled in the Agricultural Bank had expired, so she thought of taking advantage of the time today to go to the Chengdu Sandongqiao Agricultural Bank branch to handle the transfer business.
Things went very smoothly at the beginning, and when the Chengdu woman also entered the branch, the lobby manager greeted her and asked her what business she handled.
She also truthfully told the lobby manager that her time deposit was due, to transfer it, so the lobby manager began a series of rollover services, after she was busy for a while, the lobby manager took out a form and said signed, it was okay.
Since 150,000 yuan is not a small amount, the deposit woman carefully checked the list, and on this list she noticed that the word that was originally "deposit" has now become "purchase",
So, if you sign this form, isn't this money equivalent to spending it in vain?
Or is "deposit" in the bank meant "purchase"? With this question, the deposit woman politely asked the lobby manager,
"I am obviously handling a "deposit business", why does it say "purchase business"? What did I buy here? ”
Seeing this, the lobby manager hurriedly said: "It's all one meaning, deposit is purchase, absolutely right." Although the lobby manager swore so, the woman still did not believe it,
She said, "Since it's a purchase, what do I buy to get my money into my account?"
The lobby manager saw that the woman still asked unrelentingly, and still only said, "Purchase means deposit." The woman did not believe this answer, so she asked the manager of Datang to answer her seriously,
Seeing this, the lobby manager immediately called the security guard in an attempt to kick the girl out.
After the incident, it quickly caused an uproar on the Internet, and some netizens called the bank to ask whether this incident had occurred, and hoped that the staff could explain whether "deposit and purchase mean the same thing".
However, he was told that "there is no obligation to inform the people of the cause of this matter, and there is no obligation to explain it to the people", and then quickly hung up the phone.
Some netizens have expressed their views on the Internet, and some netizens have said to everyone that in fact, in rural areas, there are bank staff in order to deceive the elderly of money, trick them into handling business,
Since most of the old people could not read and had no reason to trust the bank, some old people's money was scammed.
However, some people who work at banks say that in the bank, there is indeed "a purchase is a deposit". Although it will be explained to customers, there are still many customers who feel that this is deception, and it is difficult for them to explain it clearly.
After all, professional things still need professional people, and how can an ordinary person who is not engaged in banking know the meaning of many terms? This requires detailed and patient explanations by professional personnel.
The reason why the lobby manager's attitude in this matter was not good was because when the woman raised her own questions, she did not answer patiently, and when the woman took photos to save the video, she also asked the security guard to kick the woman out.
In response to this incident, netizens have found some solutions for the Agricultural Bank, and netizens said that this matter is not particularly serious.
All it takes is for the staff member to apologize to the woman and explain in detail whether the purchase is a deposit.
For banks, the changes in some of their policy words should be popularized to everyone in time, because many people, especially the elderly, lack this knowledge, and need staff to patiently explain to everyone.