The iFLYTEK learning machine recently caused a controversy, and a parent discovered that there was some content in the article "Lin Xiangru" in the learning machine used by his child, which violated mainstream values, which sparked a strong discussion among netizens. In response to this problem, iFLYTEK staff said in an interview with a poster news reporter that the article had been permanently removed and a systematic investigation had been carried out.
The parent was surprised and angry at this, and immediately contacted iFLYTEK's online customer service. The customer service replied that the article had been reviewed. The parents were not satisfied with the customer service's answer, so they posted screenshots of the article and chat with the customer service on the Internet.
Many netizens expressed similar reactions to this "problem article" in the iFLYTEK learning machine. They believe that learning machines of well-known brands like iFLYTEK should not have such low-level mistakes. More people expressed concern that learning machines should help children absorb knowledge better, but if the quality of learning content cannot be guaranteed, it will bring a series of negative effects to children. In particular, most of the users of learning machines are minors who are forming their own values, and wrong guidance can easily deviate their growth.
The poster news reporter contacted the staff of iFLYTEK on October 22, and they said that they had taken countermeasures at the first time and permanently removed the article "Lin Xiangru". Since the article was introduced by a third party, further traceability verification is being carried out and systematic investigation has been carried out. iFLYTEK will strengthen content security management to ensure that such problems do not occur in product content resources and will continue to consciously accept the supervision of users.