With the continuous development of technology, artificial intelligence technology will improve the service quality and service efficiency of restaurants
Del Taco, a fast-food service company in the U.S. that is fast food service company Jack in the Box (JACK), plans to launch Voice A.I., CKE Restaurants (Carl's Jr & Hardee's carrier) with Presto, and is expanding voice AI deployments across the United States.
Artificial intelligence is about to enter restaurants
Cowen analyst Andrew Charles noted that both Del Taco and CKE have surpassed the concentration in California, where the minimum wage rate is higher than the U.S. average at $15.50 an hour, and even higher in some urban areas.
Wendy's (WEN), which is also involved in the AI game, is partnering with Google Cloud to pilot Wendy's Fresh AI at a restaurant in Columbus, Ohio, in June. Meanwhile, restaurant giant McDonald's (NYSE:MCD) is in the early stages of testing the application of AI in the ordering process in stores and drive-thru.
Shares of AI-related Presto Automation (PRST) were very volatile last week after CEO Krishna Gupta said on CNBC that he was taking calls from catering companies, franchisees and board members about integrating AI technology into operations.
"We think we've stumbled upon this amazing convergence where the technology is ready at this time, the market is ready, and labor costs are going up and people are realizing, 'Wow, we should do this.'"
Presto (PRST) describes itself as providing enterprise-grade AI solutions to the nation's largest hotel brands. The company says its industry-leading automation and voice AI technologies improve order accuracy, reduce labor costs, and increase revenue for superior drive-thru and dine-in experiences.
On Wall Street, analysts say the intelligent integration of AI may separate some winners from losers, but analysts also point out that if AI technology is not thoroughly tested in the restaurant industry, it could lead to alienation from customers.
The application of AI technology in restaurants may be the next big thing
Business introduction of Presto Automation
Presto Automation is a technology innovation company focused on the restaurant industry, headquartered in San Jose, California, USA. The company's main business areas include the provision of intelligent self-ordering equipment and related services, as well as the provision of solutions based on data analysis and AI technology for restaurants.
In terms of smart self-ordering equipment, Presto Automation's products provide comprehensive functions, such as self-ordering, online payment, menu management, data analysis, etc., providing restaurants with faster and more efficient services, while also enabling users to better control their orders.
In terms of data analysis and AI technology, Presto Automation provides restaurants with a complete set of solutions, including process optimization, marketing strategy, customer experience, etc., to help restaurants better understand and meet customer needs, and improve operational efficiency and profitability.
Application of Presto Automation in restaurants
Presto Automation
According to official data, Presto Automation has cooperated with many well-known restaurants, such as Suning.com, 33 brand canteen, Coca-Cola, Starbucks, etc., and its business covers many countries and regions around the world. The company's performance in the market is also relatively good, and it has won many industry awards and investment recognition, and is currently one of the leading enterprises in the field of catering technology innovation.
Customers of Presto Automation
The following is a list and introduction of domestic companies that provide products and services and solutions similar to Presto Automation:
1. Wing Orange Technology: Wing Orange Technology is an enterprise committed to the digitalization and intelligence of the catering process, providing products and services such as Kingdee Catering and Smart Catering, including ordering records, self-ordering orders, takeaway collection, multi-merchant marketing and other functions.
2. Mizhi Intelligence: Enterprises focusing on providing "smart catering solutions" provide a complete product and service system from hardware equipment to software platform, including smart cash register, unmanned self-service vending and data analysis.
3. Dianwoda: Dianwoda is a "unmanned service intelligent solution" provider, not only providing intelligent ordering, packaging, lockers and other hardware equipment, but also providing order processing, data analysis, automatic catering and other solutions.
4. Genting Smart Pot : Genting Smart Pot is an enterprise that provides intelligent catering solutions, its products include "Genting Smart Restaurant", "Smart Hot Pot", etc., providing self-ordering, cloud ordering, face payment and other services.
5. Restaurant Cloud Technology: Restaurant Cloud Technology is an enterprise focusing on catering intelligence, providing a variety of products and services such as mobile ordering, self-ordering, data statistical analysis, emotional intelligence and so on.
The above is a list and profile of Chinese companies offering products and solutions similar to Presto Automation.
Application of AI in the catering industry
AI can have the following applications in restaurants:
1. Order ordering: AI robots or voice assistants can accept guest ordering requests, help guests choose food, and pass orders to the kitchen.
2. Food preparation: AI-controlled devices can help with food cooking and heating while ensuring consistency and quality of the cooking process.
3. Eat healthy: AI can automatically recommend foods based on guests' food preferences and allergies, and provide nutritional information.
4. Inventory management: AI can manage inventory by predicting consumer demand and provide sales data analysis on dishes.
5. Staff scheduling: AI can help restaurant managers develop optimal staff scheduling plans to ensure there are enough service staff during peak periods.
In conclusion, AI technology can improve the efficiency and accuracy of restaurants and provide better service to customers.
In China, there are a few companies that could benefit from the application of AI in restaurants, including:
1. Meituan: As China's leading food delivery platform, Meituan can use AI technology to optimize the ordering experience and provide more accurate recommendation services.
2. Ele.me: Like Meituan, Ele.me is a leader in food delivery. Through AI technology, Ele.me can better understand the preferences and needs of users, so as to provide better services.
3. Pizza Hut: As a world-renowned pizza brand, Pizza Hut is also actively exploring the application of AI technology in restaurants, such as providing customers with a faster and more efficient ordering and service experience through AI robots.
4. Yum China: Yum China is a world-renowned fast food chain with many well-known brands such as KFC, Pizza Hut, Starbucks and so on. Through AI technology, Yum China can improve the efficiency and accuracy of restaurants to better meet the needs of customers.
5. CR Vanguard: As a leading supermarket chain in China, CR Vanguard can also apply AI technology in cafeterias, food shopping, etc. to improve service efficiency and provide better customer experience.
In short, with the continuous development and landing of AI technology, more and more restaurants and enterprises will benefit from it.