The Kanagawa Prefectural Government was the first government in Japan to use ChatGPT in administrative work, becoming the first government department in Japan to use ChatGPT. ChatGPT is an artificial intelligence chatbot, developed by OpenAI, that generates natural language conversations.
The Kanagawa Prefectural Government aims to use ChatGPT to improve the efficiency and innovation of civil servants, such as taking minutes of meetings, making policies, and other official duties. It is reported that about 4,000 civil servants of the Yokosuka City Government participated in the 41-day trial operation, and 10.9% said that their work efficiency had been greatly improved, and 71.6% said that they had improved.
Japan is reluctant to miss out on the AI boom, and both governments and companies have shown strong interest in ChatGPT. Japanese Prime Minister Fumio Kishida, who is also interested in ChatGPT, has ordered the creation of a new AI team within the Japanese government to investigate the economic potential of AI technology and how to deal with its risks.
So, the Japanese government uses AI chatbots for official business, is this a new trend in the intelligent era? What does this tell us? Let's take a look together.
What is an AI chatbot?
AI chatbot is a software system that uses artificial intelligence technology to simulate human language communication. It can have natural, fluid, intelligent conversations with users via text or voice, offering a variety of services or information.
The core technology of AI chatbots is natural language processing (NLP), which involves language understanding, language generation, language interaction and other aspects. Among them, language understanding refers to enabling the machine to understand the language content and intent entered by the user; Language generation refers to enabling machines to generate appropriate language responses based on context and goals; Language interaction refers to enabling machines to maintain effective, coherent, and interesting conversations with users.
At present, AI chatbots have been widely used in various fields, such as customer service, education, entertainment, medical care, finance, etc. They help users solve problems, gain knowledge, consult information, entertain, etc.
Why does the Japanese government use AI chatbots for official business?
The Japanese government uses AI chatbots for official business for the following reasons:
- Increase productivity. AI chatbots can quickly and accurately process large amounts of text information, such as meeting minutes, policy making, etc. It can help civil servants save time, effort and costs, and improve the quality and efficiency of their work.
- Empower innovation. AI chatbots can generate diverse and creative language responses based on different scenarios and goals. It helps civil servants expand their thinking, inspire and innovate.
- Responding to an aging population. Japan is a country with a severely aging population, and the quantity and quality of civil servants are facing challenges. AI chatbots can make up for the lack of manpower, improve the level of public services, and meet social needs.
What are the risks and challenges of the Japanese government using AI chatbots for official business?
The Japanese government's use of AI chatbots for official business also presents some risks and challenges, such as:
- Keep your information secure. AI chatbots involve a large amount of sensitive information, such as government secrets, personal privacy, etc. If this information is compromised, tampered with, or misused, there can be serious consequences. Therefore, it is necessary to establish a sound information security system and supervision mechanism to prevent information security risks.
- Regulate ethical responsibility. AI chatbots may generate content that does not conform to ethical standards or social values, such as copyright infringement, false information, inducing bad behavior, etc. This content may have a negative impact on users and society. Therefore, it is necessary to establish a sound ethical responsibility system and supervision mechanism to standardize the behavior and responsibility of AI chatbots.
- Keep people caring. Although the AI chatbot can simulate human language communication, it is not a real human after all, and it lacks real emotion, understanding and empathy. If you rely too much on AI chatbots, it may lead to less communication and contact between people, and lose human care. Therefore, it is necessary to maintain moderate use and balance, and maintain authentic interactions and relationships between people.
What does the Japanese government's use of AI chatbots for official business tell us?
The Japanese government's use of AI chatbots for official business is a new trend in the intelligent era, and it is also worth learning and learning from. It has the following implications for us:
- Seize the development opportunities of AI technology. AI technology is an important driver of the current era, and it can bring great change and value to various fields. We should actively learn and master AI technology, seize the development opportunities of AI technology, and enhance our competitiveness and value.
- Application scenarios of innovative AI technology. AI technology has a wide range of application scenarios, which can provide better services and solutions for various fields. We should innovate the application scenarios of AI technology, explore more possibilities of AI technology, and create more value for users and society.
- Protect against potential risks to AI technology. AI technology also has potential risks and challenges, which may have some negative effects on users and society. We should guard against potential risks of AI technology, establish sound systems and regulatory mechanisms, and ensure the safe, legal, reasonable, compliant and ethical use of AI technology.
In short, the Japanese government's use of AI chatbots for official business is a new trend in the intelligent era, and it is also worth learning and learning from. It demonstrates the great potential and value of AI technology in the public sector, and also reminds us to be aware of the risks and challenges it poses when using AI technology.
We should actively integrate with AI technology, make good use of the opportunities and value brought by AI technology, and also pay attention to preventing the risks and challenges brought by it, and find our own positioning and development direction in the intelligent era.
If you are interested in this topic, welcome to leave a message in the comment area to share your views and ideas.